Suzi, hours & cost

Qualifications

I have a Diploma in Counselling and Family Therapy and an Applied Grief Studies Certificate (see below under 'About Me' for more information or this page for my CV). I am a Registered Counsellor with the New Zealand Association of Counsellors, the professional body for counsellors in New Zealand.


Appointment Times

Appointments times are on the hour:
  • Monday: 9am-12pm, 1pm-4pm
  • Tuesday: 4pm-7pm
  • Wednesday: 2pm-5pm
  • Thursday: 9-12pm, 4pm-7pm
  • Friday: 9am-12pm
  • Every second Saturday: 10am-1pm

To book an appointment

  • To book an appointment, please have a look at my schedule here and choose a time and date from the sessions showing as "available".
  • Email (preferred), text or call me on 021 870 576 and let me know what time and date suits you. 
  • I will email you back with confirmation.
  • If the time you wish to come shows "held", please get in touch. Tentative appointments may be available to be released upon your enquiry.
  • If you have a Gmail account, it may appear that you can book online - this isn't the case. It updates your GCalendar, but doesn't send any notification to me. 
  • I will respond to contact during regular business hours: Monday-Friday, 9am-5pm, although appointments are offered outside of these times.

Information about the counselling process with Suzi

About Me

  • I trained at the HD&T Institute in Auckland, completing my Diploma of Counselling & Family Therapy & Applied Grief Studies Certificate in December 2005. In 1999, when I began my training, tertiary institutes didn't provide counselling degrees - only psychology degrees. Consequently, I chose an experiential programme, which I am very grateful for as it required the students to be self-responsible, self-observant and accountable. 
  • I began working with clients in 2002 and have now completed over 5,100 client hours. I am comfortable working with couples, individuals and adult families (including young adults from age 15 upwards). I have training, experience and/or interest in:
    • systemic family therapy
    • transactional analysis
    • attachment theory
    • human development
    • emotionally focussed therapy
    • conflict management
    • Gottman couple therapy
    • communication skills
    • life balance
    • anxiety & depression
    • the process of grief & grieving
    • suicide awareness
    • sexual orientation & gender issues
    • values & spirituality
    • mind/body/spirit connections
    • law of attraction
    • living life consciously
    • "The Work" process by Byron Katie
    • Reiki
    • Hakomi, and 
    • sex therapy. 
  • One of my mantras is "I am where I am and it's ok". I don't believe that assigning blame is helpful in creating healing. Understanding ourselves is helpful, and sometimes making a good guess at understanding others (where we're not able to check in with them) can also be useful. Sometimes we will never know the whole picture of what has happened in a particular situation and accepting the "not knowing" can bring great peace.

My Practice

  • I promise to listen to your story and experiences, and work with you to achieve your desired goals at a pace that is comfortable for you. My personal belief is that we experience the darkness in our lives on the way to appreciating the light. Sometimes we get stuck in the dark times and need assistance to shift forward once again. I would describe my practice as "holistic" - you have many elements to you including mind, body and spirit - all need to be attended to for true healing to occur. I am willing to work with whichever aspects you are comfortable exploring.

Honesty

  • I will endeavour to make the counselling room a place where you can safely be authentic and honest. The best outcomes are reached when everyone is truthful. If they are not, change cannot occur and everyone’s time is wasted.

First appointment

  • Our first session enables us to learn a little about each other and contract to work together towards your desired goals. If I am not the right counsellor for you, we will discuss this and I will support you to make alternative arrangements. It is important for me to get enough relevant information to assist you with your goals; this may take more than one session, so a plan may not be established until the second appointment.

Notes

  • I take brief notes about what has been discussed and agreed. These notes are kept in a locked cabinet. If you have any questions about what I’m writing during a session, please ask.

Confidentiality

  • I offer you complete confidentiality unless you give me permission to share anything we have discussed with another person. The only exceptions to this are:
    • As a professional counsellor in New Zealand, I am required to attend supervision regularly (see below under "supervision"). 
    • If I believe you or someone else may be at serious risk of harm (where possible, I will discuss this with you first).

Supervision

  • All practising counsellors in New Zealand are required to attend supervision. This means talking to an experienced counsellor about our client work to ensure that we are clear on our motivations, our own processes, and that both the clients and ourselves are kept safe. My supervisor is bound by the same ethics and confidentiality as me. I talk about my clients in such a way that they can’t be identified.

Cost

  • Your first session is discounted ($100) - that is to allow us to check if I'm the right fit for you, and if we're comfortable working together.
  • Your regular investment for counselling is $120 inc GST per session for up to two people and $130 for three or more people. 
  • For mediation sessions, the costs are $140 per session (see the mediation page for more information). 
  • I offer EAP counselling through EAP Works, Instep, Stratos and Vitae. I am also happy to invoice your employer directly if they are not registered for an EAP programme. Check out this page for more information on EAP.
  • I contract to Victim Support. Check out this page for more information. 

Timekeeping

  • Each counselling session is 50 minutes long. It is up to both the counsellor and client/s to manage the time. I have a clock facing you and one that I can also see to ensure we keep to time. If there is an exceptional circumstance and we need to go over time, we can negotiate this; however if there is another client waiting, this may not be possible. If you arrive late, we will still finish at the set time of 10 minutes before the hour.

  • If one session is not long enough for you to work through what you are wanting to achieve, you may wish to book a double appointment.

Cancellation or postponement

  • Please provide as much notice as possible for any postponement or cancellation. If 24 hours’ notice is not given, the full fee will be charged (unless I am able to fill the appointment).

Ethical practice

  • The New Zealand Association of Counsellors (NZAC www.nzac.org.nz) is the professional body for counsellors in New Zealand. Membership of this organisation ensures that counsellors are accountable for practising ethically and with cultural awareness and respect. Click here for the NZAC Code of Ethics. If there is anything that you are uncomfortable with, I invite you to talk to me. If this is not ok for any reason, I can provide you with my supervisor's contact details.

Out and about

  • If we come across each other in another setting, I will not approach you (I am happy to be approached by you!) This is to prevent any possible embarrassment for you – if you have company, you may not want the people you are with to know how we know each other.

Hugs

  • It is unethical for me to offer a hug in case that makes you uncomfortable or it’s not what you are wanting. However, you are very welcome to ask, and I will happily oblige.

Your responsibilities

  • If you are under the influence of alcohol or drugs at the time of an appointment, we will need to reschedule your appointment for another time. The full fee will be charged.

Last appointment

  • Endings are important – many of us don't get an opportunity to do them well. If you are comfortable with this, I would like us to take the opportunity to farewell each other when it is time for our work to come to a close. Please let me know (if we haven’t already discussed it) when you feel like you may be wanting to finish and we can make a plan for a final appointment in a way that honours the journey we have taken together.

Location

  • I  see clients at 102 Main Highway (cnr of Main Highway & Hudson Street), Ellerslie North, Auckland. 
  • Ellerslie North location

    The clinic is located at 102 Main Highway on the Ellerslie/Greenlane border.
  • Please note the clinic is not in the main Ellerslie village – it is over the bridge at the Main Highway/Robert Street intersection, opposite Chester's Plumbing and Cafe Trends.
  • Parking is available directly outside in a private carpark, accessible from Hudson Street. It is unusual for the carpark to be full; if so, please come into reception and ask if you are able to park behind a staff member. You can also park on the grass.
  • The pedestrian entrance is from the Hudson Street carpark.

Payment

  • If you wish to pay by cash card, Visa or Mastercard there is an eftpos terminal at the clinic. 
  • If you wish to pay by online banking, please pay into 12 3014 0097943 00 at least 24 hours before your appointment. 
  • If you wish to use Paypal to pay by credit or debit card, please use the link below - you will notice that the cost is slightly higher to cover the fees incurred.