Free (funded) counselling/help in Auckland & NZ


12 Steps

  • www.12steps.nz outlines the 12 step programme for a number of addiction issues.
  • The purpose of www.12steps.nz is to provide information on the range of 12-step programmes worldwide, especially those in New Zealand.
  • Our commitment is to help you find the connection between a serious problem you are experiencing in your life and a free, simple, and proven solution.
  • Our hope is that you will quickly find freedom from your problems, and happiness in your life.
  • Our vision is a dream.

Addictions Treatment Directory

  • Are you seeking a service to help you or someone else you’re concerned about with a drinking or drug problem?
  • The Treatment Directory is the place to start. You can search for providers of services and support available to people who live in your District Health Board region.
  • The directory provides you with quick access to provider details, including the services they provide and how to contact them.
  • This website contains a regionalised database of all the publicly funded addiction treatment and advice services available anywhere in New Zealand.
  • http://www.addictionshelp.org.nz/Services/Home
  • Not sure which provider you should look for? Just call the Helpline on 0800 787 797 and one of our counsellors will guide you step by step. 

Age Concern

  • New Zealand's leading source of support and information to counter elder abuse and neglect. Use this page to learn more about abuse, neglect, and prevention.
  • We must not turn a blind eye if we suspect an older person is being abused or neglected. Elder abuse is a widespread issue in New Zealand and it is time it stopped.
  • Age Concern's elder abuse and neglect prevention (EANP) teams work closely with older people and their families to resolve issues of abuse and ensure it does not reoccur. Age Concern also works in communities to educate people about the signs and effects of abuse to help prevent it from happening and also how to challenge disrespectful attitudes to older people.
  • If you have concerns or queries about elder abuse or neglect, please contact one of the services below for free and confidential support, advocacy and information.
  • Services include education for people working with and caring for older people, as well as public awareness-raising activities aimed at early identification and prevention of elder abuse or neglect.
  • www.ageconcern.org.nz

Alcohol Drug Helpline

  • DrugHelp's website has been made for people who are concerned about how drugs are affecting their lives – whether it’s because of their own use or because someone close to them has a problem. 
  • The stories you will hear are told by people who have used drugs. They are everyday New Zealanders whose drug taking has impacted on their lives. 
  • Through the experiences of others, you will find there is hope for change.
  • Phone 0800 787 797 | ww.drughelp.org.nz | www.adanz.org.nz

Alcoholics Anonymous

  • Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
  • The only requirement for membership is a desire to stop drinking.
  • There are no fees for AA membership.
  • We are self supporting through our own contributions.
  • AA is not allied with any sect, denomination, politics, organization, or institution; does not wish to engage in any controversy, neither endorses nor opposes any causes.
  • Our primary purpose is to stay sober and help other alcoholics to achieve sobriety.
  • AA can help people of any age and background so youth drinking, teen drinking, drinking alone, drinking at home, solo drinking, elderly drinking are all factors that have brought people to AA, and we have members from 16 through to 96.
  • If you find problem drinking, binge drinking, drinking blackouts or other alcohol problems are affecting your life and that of your friends and family, Alcoholics Anonymous may have the solution for you. To find out if we can help try this Are you an alcoholic? quiz or contact AA by attending a meeting or contact us.

Antara Free Natural Health Clinic

  • The Antara Free Natural Health Clinic is for those people in the community who cannot afford to pay for natural health care. The therapists are qualified practitioners who, along with the receptionists, work at the clinic from a half to a full day per week. They receive no payment for their time.
  • The clinic is able to help people with the following problems:
    • Back and shoulder complaints
    • Pain
    • Allergies
    • Asthma
    • Stress & anxiety
    • Arthritis
    • Repetitive strain injury
    • Behavioural problems
    • Conflict resolution & decision making
    • And many more!
  • ph 09 834 7987 | info@antara.org.nz | www.antara.org.nz

BAIS (Beneficiaries Advocacy & Information Service)

  • BAIS was established in 1990 by a group of women on the Domestic Purposes Benefit [DPB] who saw a need for a non profit community agency to support those on benefits and/or low incomes.
  • The aim was to facilitate the community’s ability to access information and support when dealing with Work & Income NZ (WINZ) and the Inland Revenue Department.
  • Our Kaupapa/Vision is: to be a voice for those who need Beneficiary Advocacy support. We work to ensure that people are well informed of their rights to benefit entitlements and are enabled to access appropriate expert advice and support resources from within their community. A key premise of our agency’s advocacy service is to ensure social inclusion for all irrespective of socio-economic status.
  • Our Mission is to: provide a free accessible service which ensures quality expert support, information and independent advocacy for beneficiaries & low income people, and their families, We provide support to people from the North Shore, Rodney/Hibiscus Coast districts and can answer enquiries from people in the wider Auckland area.
  • http://bais.org.nz | 09 444 9543 | info@bais.org.nz

Barnardos

  • Barnardos New Zealand provides child and family services in communities around the country. 
  • Our services vary from area to area, so to see what's available near you use the search form here
  • www.barnardos.org.nz | ph 0800 barnardos


Big White Wall

  • Free in the Auckland District Health Board area.
  • Big White Wall (BWW) is an online peer support forum focused on supporting and enhancing both mental and physical health. 
  • It was created in recognition of a need for a space to allow people to talk anonymously about their concerns, without fear of the consequences, and obtain support from their peers. 
  • The site offers an anonymous safe environment for members aged 16 years and above to share their thoughts and concerns to gain support, and in turn, support others through the offering of personal insights and experience.
  • BWW is available to members 24 hours a day, 365 days of the year. Its membership base spans the United Kingdom, New Zealand and Canada, with a separate website available exclusively for the United States of America. UK-based members of BWW have access to LiveTherapy, which is a component of the website that connects therapists and members to online live counselling sessions, using both camera and audio.
  • On "the Wall" members communicate to one another via public or private Talkabouts, which essentially reflects an email styled messaging or forum system. 
  • Join at www.bigwhitewall.com


Bullying help

  • The Peace Foundation is the operating name of the Foundation for Peace Studies Aotearoa/New Zealand Inc. - Te Tuapapa Rongomau o Aotearoa. 
  • The Peace Foundation is a not for profit organisation working to build peaceful relationships among people of all ages and cultures, from personal to global through education, research and action.
  • www.peace.net.nz

Community Alcohol & Drug Services (CADS)

  • When you're ready to change your alcohol and other drug use, or you are concerned about someone else, Community Alcohol and Drug Services (CADS) Auckland is here to help. CADS is a FREE service.
  • With our support you can develop a plan. 
  • This plan may include attending a group, counselling, reading some information or accessing one of our specialist services. 
  • In short, we can help you make the changes you want to make.
  • www.cads.org.nz
  • ph 09 845 1818


Casper Suicide Prevention

  • Casper stands for Community Action on Suicide Prevention Education & Research.
  • There is always a time in everyone’s lives where things just isn’t doing well and everything you do just seem to not work out. 
  • Casper is a group that helps people connect to the right people that could help, we try our best to share information of how to detect suicidal tendencies and how to prevent them, but we are merely a guide to the first step.
  • Phone 0508 CASPER
  • www.casper.org.nz

Carers New Zealand

  • The Government can provide practical help for people caring for family or friends who are older or have ill health, a disability or a mental health, alcohol or other drug issue.
  • Check out www.carers.net.nz


Depression Hotline/Website

  • Most people feel miserable now and then, often when something upsetting or stressful is happening such as a relationship break-up, or losing a job. Feeling down in response to difficult situations is pretty normal, and usually the feelings fade over time and you get on with life. But when the feelings of unhappiness are intense and persistent - and they don’t go away even when things improve - this could be depression. The medical term for this is ‘major depressive disorder’.
  • Exercises, stories, videos and many other useful tools.
  • Phone 0800 111 757 | www.depression.org.nz | 24 hours

Emerge Aotearoa

  • Emerge Aotearoa provides a wide range of community-based mental health, addiction, disability support and social housing services nationwide. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work we are committed to helping our service users be the best they can be.
  • Emerge Aotearoa was formed on 1 July 2015 from the merger of Recovery Solutions Group and Richmond New Zealand. Taking the best of our historical practices we have created an organisation led by the needs of people who use our services - tangata whaiora - and their families/whanau and communities. We know that listening to and acting on the advice provided by people with lived experience helps us deliver services that are real and relevant. We are committed to understanding the needs of Māori, our Treaty partners as well as Pasifika people and new settlers.
  • Services available include:
    • Accommodation & housing
    • Alcohol & other drug services
    • Child, youth & whānau residential service & community support services
    • Mobile community support services
    • Culturally specific services
    • Day programmes
    • Deaf mental health services
    • Employment support
    • Flexible disability support service
    • Whānau & family support
    • Intellectual disability support services
    • Peer support services
    • Primary care services
    • Residential rehabilitation
    • Respire care
    • Social housing
    • Multi systemic therapy
  • Click here for locations throughout New Zealand.
    • some of which are fully funded; others are partially funded.
  • https://emergeaotearoa.org.nz

Employee Assistance Programme (EAP) Counselling

  • Your employer may fund up to three free counselling services through an Employee Assistance Programme (EAP). Check with your manager or HR department. I'm registered to provide EAP counselling through EAP WorksInstepOCPStratos and Vitae.
  • If your employer doesn't have an EAP plan, I am happy to invoice them directly if they wish to cover the cost of counselling for you.
                      

Family Court-funded counselling for couples/separating parents

  • Until 31 March 2014, the Family Court funded first six, then three free counselling for couples:
    • who wished to resolve issues in their relationship; 
    • needed help with separation; 
    • needed help making arrangements for the care of their children; and 
    • parents and guardians of children needing help to reach agreement on issues concerning the child. 
  • This service was available for couples who are married, in a civil union or in a de facto relationship (heterosexual or same-sex). 
  • It was replaced in April 2014 by a paid service for separated couples working on parenting arrangements only called the Family Dispute Resolution Mediation Service.

Gambling Helpline

  • National freephone service offering ongoing motivational support, referrals and information for gambling problems.
  • Phone 0800 654 655
  • www.gamblinghelpline.co.nz

Gayline

  • This is our information site for New Zealand's gay organisations and gay-friendly services. We also include articles of particular interest to people newly exploring their sexuality.
  • Since Gay Line Wellington started in the year 2000, we have been providing information about being gay in Wellington that includes listings of gay and gay friendly organisations in Wellington and the surrounding provinces of New Zealand, what's on specially for GLBTI people in and around Wellington and articles of special interest to GLBTI people generally. We have also been working closely with the Rule Foundation to provide financial support for some Wellington GLBTI organisations.
  • www.gayline.org.nz

GROW

  • A mutual help mental health movement that provides support to people with mental health problems. Friendship is the special key to mental health. Groups meet weekly and are open to all. Provides friendly help for people suffering from anxiety, distress, depression or any sort of emotional problems. 
  • GROW is a non profit organisation which runs mental health programs with grant contribution support.
  • GROW does not charge any fees and relies on grants and private donations. 
  • National Office phone 09 846 6869
  • http://grow.org.nz



Holding Our Own

Support group for parents of LBGTQ children

  • Holding Our Own is a support group for parents and family of LGBTQ Children or family members.
  • No one needs to do this alone, it is tough sometimes, some issues are difficult to manage, feelings can be all over the place, let's talk it through, let's support one another, let's make this easier for everyone.
  • We all love our children, but this can be difficult to understand, difficult to accept. Tasking helps sort out the tough stuff. No judgement, no stereotyping, just a warm conversation that helps us all grow and learn as we support each other through this moment.
  • It take a village to raise a child, come join us build our village together!
  • All contact information here

Kidsline

Telephone counselling for kids up to 14 years (24/7)

  • Kidsline is New Zealand's original telephone counselling service for all kids up to 14 years of age. 
  •  You can call us free anytime 24/7, but between 4pm and 9pm your call will be answered by a Kidsline Buddy.  We're specially-trained year 12 and 13 students, so we know what it's like - cause we are kids too!
  • Kidsline is uniquely about kids being there for other kids – they are the only national child helpline in the world where every counsellor is a secondary school student. 
  • Their service is FREE and SAFE to talk. At Kidsline, they listen really carefully to what you've got to say. They'll support and encourage you and help you come up with the best approach to what's happening for you. 
  • ph 0800 54 37 54 | www.kidsline.org.nz

Lifeline

24/7 counselling by phone

  •  Lifeline provide free, confidential telephone counselling 24 hours a day, 7 days a week.
  • Phone 0800 543 354
  • www.lifeline.org.nz



Narcotics Anonymous

  • Narcotics Anonymous (NA) is a global organisation of recovering addicts. NA members are men and women from all walks of life for whom drugs had become a major problem, who meet regularly to help each other stay clean, and recover from the effects of addiction in their lives. 
  • The NA programme is one of complete abstinence from all drugs, following a twelve-step programme, and regular attendance at meetings. It is based on a set of spiritual principles that are not associated with a particular religion. Although our steps call for finding and believing in a "power greater than oneself", this is a personal decision for each and every member to make. Experience of our members has shown that the spiritual principles work for all members, from the devoutly religious to the atheist and agnostic.
  • Phone 09 303 1449 | www.nzna.org

Need to Talk?

  • We’re here. Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. Our service is completely free.
  • Are you feeling anxious or just need someone to talk to? 
  • Are you feeling down or a bit overwhelmed? 
  • Do you know someone who is feeling out-of-sorts or depressed? 
  • Whatever it is, we’re here.
  • Free call or text 1737 any time.
  • https://1737.org.nz


North Harbour Living Without Violence

  • Domestic Violence affects many men and women throughout New Zealand. One women in three (and one man in five) is likely to be subject to physical or sexual violence at the hands of their partner. Many more men and women will be subject to emotional, psychological or verbal abuse while in a relationship (including being shouted at, put down, threatened or intimidated).
  • Despite this, there is help available for those affected by domestic violence. North Harbour Living Without Violence (NHLWV) runs programmes in Takapuna, Auckland to help men, women and children eliminate abuse and violence from their lives. Participants often describe these programmes as "life-changing", helping many people to create the violence-free lives that they really want to be living.
  • The central message of this website is that help is available for anyone who is living with abuse or violence.
  • www.livingwithoutviolence.org.nz | ph 09 489 3770

OUTLine NZ

  • OUTLine NZ provides a free and confidential telephone counselling service to support the gay, lesbian, bisexual, transgender & Takataapui community.
  • Phone 0800 802 437
  • www.outline.org



Overeaters Anonymous

  • Overeaters Anonymous is a fellowship of men and women who share their experiences, strength and hope that they may solve their common problem and help others recover from eating compulsively.The only requirement for membership is a desire to stop overeating. There are no dues or fees for OA (Overeaters Anonymous) membership; we are self-supporting through our own contributions.
  • OA (Overeaters Anonymous) is not allied with any sect, denomination, politics, organisation or institution; does not wish to engage in any controversy; neither endorses nor opposes any causes. Our primary purpose is to recover from eating disorders and help other overeaters to recover from their overeating.
  • Their website is www.12steps.co.nz/Overeaters_Anonymous.php

Postnatal Depression Help

  • In reality, having a baby can bring huge joy & happiness but a new journey for mothers, fathers & their families begins with many highs and lows.
  • Sleepless nights.... crying baby.... tiredness.... responsibility.... breastfeeding problems....
  • A mother does not necessarily fall in love and bond with her baby immediately. Mothering is not instinctive.
  • Extra help & support is needed. It is OK to ask for this help & support. Mothers & fathers need “time out” from their baby.
  • The journey may not easy. A mother can get unwell & become sick with PND, anxiety, bipolar disorder or psychosis. This is not uncommon.
  • Help is available for mothers, fathers & families/whanau.
  • Check out www.mothersmatter.co.nz

RainbowYOUTH

Help young queer & gender diverse people up to age 28

  • RainbowYOUTH (est.1989) is a charitable organisation dedicated to helping young queer and gender diverse people up to the ages of 28, as well as their wider communities.
  • ​We provide information, referral, peer-support, education, professional development & a drop-in centre. 
  • Get in touch | info@ry.org.nz | 09 376 4155​ | www.ry.org.nz
  • Drop-in centre location: - end of Abbey Street, CBD, Auckland

Samaritans

24/7 phone support for anyone in distress

  • New Zealand Samaritans provides confidential emotional support 24/7 to those experiencing loneliness, depression, despair, distress or suicidal feelings.
  • Samaritans offer confidential, non-religious and non-judgemental support to anyone who may be feeling depressed, lonely, or even be contemplating suicide.
  • We are available 24 hours a day, 365 days a year and you don't have to be suicidal to call us.
  • Phone 0800 726 666 at any time
  • www.samaritans.org.nz

Auckland Sex and Love Addicts Anonymous

  • Are relationships a problem?
  • Is your sexual behaviour a problem?
  • Are you withdrawn and isolated?
  • We provide a supportive environment for men and women struggling with compulsive sexual and emotional behaviour. Sex and 'love' addiction is an obsessive/compulsive pattern, either sexual or emotional (or both), in which relationships or sexual activities have become increasingly destructive to career, family and self respect.
  • SLAA (Sex and Love Addicts Anonymous) uses a 12-step, 12-tradition programme based on the model pioneered by Alcoholics Anonymous (AA).
  • 09 3771800 | slaainauckland@hotmail.com | www.aucklandslaa.org.nz

Sexual Abuse Help

24/7 help for anyone who needs help with sexual abuse

  • HELP is committed to contributing to the ending of sexual abuse and along with this, physical abuse and neglect.
  • Sexual violence has a high cost. Victims/survivors, perpetrators, family members, friends, acquaintances, and others are affected by sexual violence in many ways: physically, emotionally, socially, legally, financially, at school, home and work. All of us feel the impact. Both the act of and the threat of sexual violence have significant effects on many people throughout their lives.
  • We try to prevent sexual abuse in many ways.
  • http://helpauckland.org.nz | 09 623 1700 (24/7)

Shakti

  • Multilingual crisis support line for women, particularly from Asian, African and Middle Eastern countries in violent and/or abusive situations
  • Shakti provides a range of services to over 40 different migrant and refugee communities through:
    • 24-hour multilingual Crisis Call service for women in violent and/or abusive situations
    • Drop-in services
    • Case Management & Advocacy services
    • Refuge Services for safe accommodation for victims of violence and their children
    • Counselling Services & Group Therapy for women survivors of violence
    • Legal Advocacy Services & Legal Clinics
    • Family Settlement, Casework, Services for youth by youth
    • Positive Parenting Programmes
    • Social Work services including outreach work
    • Second Chance Life Skills Programme for women survivors of violence towards achieving empowerment and self-reliance
    • Youth specific projects run by youth for youth (includes intervention and family group conferencing)
    • Awareness and training programmes/workshops for Community Advocates/Volunteers 
  • ph 0800 742 585 (0800 SHAKTI)
  • http://shakti-international.org/shakti-nz

Shine

  • Kia ora and welcome to Shine - we are a national domestic abuse charity making homes violence free.
  • Our mission:
    • Doing what works to stop domestic abuse
  • How we accomplish our mission:
    • Support / Tautoko victims to be safe and perpetrators to change 
    • Learn / Akoranga from our clients, research and others
    • Act / Whakamahia to implement change
    • Reflect / Maumahara on our experience and develop our practice
    • Share / Mahitahi what we learn with others
  • www.2shine.org.nz | 0508 744 633

Skylight

  • Skylight is a national not for profit trust that enables children, young people, their family/whanau and friends to navigate through times of trauma, loss and grief. 
  • We facilitate access to expert information, education, professional services and support. We also educate, train and support professionals, agencies and individuals who assist those dealing with trauma, loss, and grief.
  • Download our catalogue
  • info@skylight.org.nz
  • ph 0800 299 100
  • http://skylight.org.nz

Studylink

  • Studylink may help fund some counselling for you, your partner or child if it's related to a disability or illness.
  • More information is available at this link, under the Health and disability section.

Suicide Crisis Support Helpline 

Phone support 24/7

  • Provides a 24/7 confidential and free telephone counselling and support service for those who may be thinking about suicide, or for those who are concerned about friends or whanau. 
  • This helpline is staffed by highly experienced helpline counsellors with training in suicide prevention and intervention.
  • ph 0508 TAUTOKO
  • ph 0508 828 865 | 24 hours.


The Harbour

  • A resource for New Zealanders who have been affected by harmful sexual behaviour.
  • Support related to experienced with children, youth, family/whānau, peers/colleagues, relationships, strangers.
  • Also resources for those who are potentially causing harm.
  • www.theharbour.org.nz


The Lowdown

Support for NZ youth

  • A depression website for NZ youth.
  • Sometimes life’s ups and downs are more than just the usual ups and downs. 
  • If you’re stuck feeling bad we’ll help you figure out if it could be anxiety or depression. Whatever’s going on you’ll find ideas and people who can help you get unstuck.
  • Text 5626
  • team@thelowdown.co.nz
  • www.thelowdown.co.nz


Victim Support

  • Victim Support has four counselling schemes for:
    • Family/whanau/close friends of victims of homicide
    • Family/whanau/close friends of victims killed by a criminal act
    • Victims of some serious crimes (must be a Community Services Card holder, and have exhausted all other avenues for counselling)
    • People affected by natural disasters including drought and events in other countries that have resulted in the loss of life
  • ph 0800 842 846 | http://victimsupport.org.nz
  • I am registered to provide Victim Support counselling in Auckland.

What's Up

For kids and teenagers (ages 5-18)

  • 0800 What's Up is a free counselling service just for kids and teenagers. 
  • So, if you need support or someone to talk to, give us a call – we'd love to chat.
  • You can call or chat online about whatever’s on your mind – no problem is too big or too small – and if you just want to have a chat and a laugh, we’re here to listen. If it’s someone else's problem, that’s cool – we can talk about that too. Whatever you want to say, you don’t need to worry about being judged or getting into trouble.
  • Call or text free Mon-Fri from 1pm-10pm, Sat-Sun 3pm-10pm.
  • ph 0800 942 8787
  • More info or chat online links at www.whatsup.co.nz
  • http://www.whatsup.co.nz/kids or http://www.whatsup.co.nz/teens
  • For the adults http://www.whatsup.co.nz/grown-ups

WINZ

  • Work and Income may subsidise counselling for you if you are on a disability benefit.
  • The form is available here for downloading, and must be signed by your GP and the counsellor you wish to see.

Women's Refuge

  • Women's Refuge is New Zealand’s most significant domestic violence organisation.
  • If you are living in fear in your relationship or in your family, or know someone who is, there are so many ways we can help you right now.
  • We warmly welcome all women of New Zealand and their children to our free advice, emergency accommodation and confidential advocacy services provided by women.
  • So when you’re ready, phone us any time of the day or night, and we can show you how to create a better, safer future. We are always here for you.
  • Their crisis line is 0800 REFUGE or 0800 733 843 | www.womensrefuge.org.nz
  • If you are questioning the health of your relationship, you can complete a quiz here.

Youthline

Counselling & support for young people age 14-30

  • Support is available on the phone, in person and via text.
  • ph 0800 376 633
  • text 234
  • www.youthline.co.nz