Free (funded) counselling/help in Auckland & NZ

12 Steps

  • outlines the 12 step programme for a number of addiction issues.
  • The purpose of is to provide information on the range of 12-step programmes worldwide, especially those in New Zealand.
  • Our commitment is to help you find the connection between a serious problem you are experiencing in your life and a free, simple, and proven solution.
  • Our hope is that you will quickly find freedom from your problems, and happiness in your life.
  • Our vision is a dream.

Addictions Treatment Directory

  • Are you seeking a service to help you or someone else you’re concerned about with a drinking or drug problem?
  • The Treatment Directory is the place to start. You can search for providers of services and support available to people who live in your District Health Board region.
  • The directory provides you with quick access to provider details, including the services they provide and how to contact them.
  • This website contains a regionalised database of all the publicly funded addiction treatment and advice services available anywhere in New Zealand.
  • Not sure which provider you should look for? Just call the Helpline on 0800 787 797 and one of our counsellors will guide you step by step. 

Affinity Services/Kāhui Tū Kaha

  • Affinity provides support to people with mental illness in the community. If you live in the Auckland, Counties Manukau or Waitemata District Health Board areas you can access a range of free services provided you meet the necessary criteria for referral. 
  • Youth respite services are available for ages 13–24. 
  • Adult services include: 
    • adult crisis respite
    • family/whanau support
    • flexible community living support
    • Kaupapa Maori support
    • maternal mental health (including respite)
    • occupational therapy
    • peer support
    • support for community involvement; and 
    • supported employment.
  • ph 09 531 4040 |

Age Concern

  • New Zealand's leading source of support and information to counter elder abuse and neglect. Use this page to learn more about abuse, neglect, and prevention.
  • We must not turn a blind eye if we suspect an older person is being abused or neglected. Elder abuse is a widespread issue in New Zealand and it is time it stopped.
  • Age Concern's elder abuse and neglect prevention (EANP) teams work closely with older people and their families to resolve issues of abuse and ensure it does not reoccur. Age Concern also works in communities to educate people about the signs and effects of abuse to help prevent it from happening and also how to challenge disrespectful attitudes to older people.
  • If you have concerns or queries about elder abuse or neglect, please contact one of the services below for free and confidential support, advocacy and information.
  • Services include education for people working with and caring for older people, as well as public awareness-raising activities aimed at early identification and prevention of elder abuse or neglect.

Alcohol Drug Helpline

  • DrugHelp's website has been made for people who are concerned about how drugs are affecting their lives – whether it’s because of their own use or because someone close to them has a problem. 
  • The stories you will hear are told by people who have used drugs. They are everyday New Zealanders whose drug taking has impacted on their lives. 
  • Through the experiences of others, you will find there is hope for change.
  • Phone 0800 787 797 | |

Alcoholics Anonymous

  • Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
  • The only requirement for membership is a desire to stop drinking.
  • There are no fees for AA membership.
  • We are self supporting through our own contributions.
  • AA is not allied with any sect, denomination, politics, organization, or institution; does not wish to engage in any controversy, neither endorses nor opposes any causes.
  • Our primary purpose is to stay sober and help other alcoholics to achieve sobriety.
  • AA can help people of any age and background so youth drinking, teen drinking, drinking alone, drinking at home, solo drinking, elderly drinking are all factors that have brought people to AA, and we have members from 16 through to 96.
  • If you find problem drinking, binge drinking, drinking blackouts or other alcohol problems are affecting your life and that of your friends and family, Alcoholics Anonymous may have the solution for you. To find out if we can help try this Are you an alcoholic? quiz or contact AA by attending a meeting or contact us.

All Right?

Christchurch-based help for mental health support in response to the Canterbury earthquakes 

  • All Right? supports people to become more aware of their mental heath and wellbeing, and to take small and regular steps to improve it.
  • All Right? is a Healthy Christchurch initiative led by the Canterbury District Health Board and the Mental Health Foundation of New Zealand. The campaign was launched in February 2013 to support Cantabrians as the region recovers from the earthquakes.
  • All Right? is funded by the Ministry of Health and has also had support from the Ministry of Social Development and many other organisations including the Red Cross, SKIP, the Christchurch City Council and the Waimakariri District Council.
  • All Right? completes regular, indepth research into how Cantabrians are doing. This gives us a wealth of up-to-date knowledge about how people are feeling and the hurdles they are facing.
  • This research informs everything All Right? does – from raising awareness among community groups, organisations and businesses, to creating tools that promote the things we can do to improve our wellbeing.
  • If you're in Canterbury you might have spotted All Right? on billboards, in newspapers, on noticeboards, on buses and bus stops, and on people's chests (badges… not tattoos!). You may have even heard us on the radio and seen us on Facebook.
  • We're always open to new ideas, so if you have any thoughts or suggestions, please don't hesitate to get in touch.
  • | email/contact form

Antara Free Natural Health Clinic

  • The Antara Free Natural Health Clinic is for those people in the community who cannot afford to pay for natural health care. The therapists are qualified practitioners who, along with the receptionists, work at the clinic from a half to a full day per week. They receive no payment for their time.
  • The clinic is able to help people with the following problems:
    • Back and shoulder complaints
    • Pain
    • Allergies
    • Asthma
    • Stress & anxiety
    • Arthritis
    • Repetitive strain injury
    • Behavioural problems
    • Conflict resolution & decision making
    • And many more!
  • ph 09 834 7987 | |

Asian Family Services

  • Asian Family Services (AFS) provides free, professional, confidential, nationwide face-to-face or telephone support to Asians living in New Zealand.
  • These services are offered in English, Cantonese, Mandarin, Korean, Vietnamese, Japanese, Thai and Hindi. An interpreter can be arranged for other languages.
  • Based in Auckland, AFS has six full-time staff who speak Chinese, three part-time staff who speak Chinese, one full-time Korean staff, and four part-time staff who speak Japanese, Vietnamese, Thai and Hindi.
  • In Wellington office, AFS has one part-time Chinese & Japanese speaking counselor, and one Mandarin speaking health promoter.
  • ​All staff are trained counsellors and social workers.
  • ph 0800 862 342 | |

Baby Loss NZ

  • Baby Loss NZ are a registered charity (CC32638) set up to support parents and their families who have experienced the death of a baby during pregnancy, at birth or in infancy. We also support parents facing the difficult decision following a poor prognosis. Our main branch is located in Papakura, Manukau with branches in Hauraki/Piako and Christchurch.
  • Baby Loss NZ supports hospitals, educating staff on the experience of baby loss and providing support items for them to give to parents. Our main service is the Active Parenting & Memory Making Service including our Care Bags (see Every Moment Counts).
  • Baby Loss NZ was set up in April 2008 after the need for a support group in the Manukau region was identified. As and when needed, we hold monthly support group meetings where parents can come together in a friendly, non judgmental space to share, listen, and acknowledge others who may have been through a similar experience to their own. Coffee mornings, practical workshops, training and education for health professionals and baby loss awareness events are also held.
  • Urgent support needed, ph 0800 726 374 | | find them on Facebook

BAIS (Beneficiaries Advocacy & Information Service)

  • BAIS was established in 1990 by a group of women on the Domestic Purposes Benefit [DPB] who saw a need for a non profit community agency to support those on benefits and/or low incomes.
  • The aim was to facilitate the community’s ability to access information and support when dealing with Work & Income NZ (WINZ) and the Inland Revenue Department.
  • Our Kaupapa/Vision is: to be a voice for those who need Beneficiary Advocacy support. We work to ensure that people are well informed of their rights to benefit entitlements and are enabled to access appropriate expert advice and support resources from within their community. A key premise of our agency’s advocacy service is to ensure social inclusion for all irrespective of socio-economic status.
  • Our Mission is to: provide a free accessible service which ensures quality expert support, information and independent advocacy for beneficiaries & low income people, and their families, We provide support to people from the North Shore, Rodney/Hibiscus Coast districts and can answer enquiries from people in the wider Auckland area.
  • | 09 444 9543 |


  • Barnardos New Zealand provides child and family services in communities around the country. 
  • Our services vary from area to area, so to see what's available near you use the search form here
  • | ph 0800 barnardos

Big White Wall

  • Free in the Auckland District Health Board area.
  • Big White Wall (BWW) is an online peer support forum focused on supporting and enhancing both mental and physical health. 
  • It was created in recognition of a need for a space to allow people to talk anonymously about their concerns, without fear of the consequences, and obtain support from their peers. 
  • The site offers an anonymous safe environment for members aged 16 years and above to share their thoughts and concerns to gain support, and in turn, support others through the offering of personal insights and experience.
  • BWW is available to members 24 hours a day, 365 days of the year. Its membership base spans the United Kingdom, New Zealand and Canada, with a separate website available exclusively for the United States of America. UK-based members of BWW have access to LiveTherapy, which is a component of the website that connects therapists and members to online live counselling sessions, using both camera and audio.
  • On "the Wall" members communicate to one another via public or private Talkabouts, which essentially reflects an email styled messaging or forum system. 
  • Join at

Bullying help

  • The Peace Foundation is the operating name of the Foundation for Peace Studies Aotearoa/New Zealand Inc. - Te Tuapapa Rongomau o Aotearoa. 
  • The Peace Foundation is a not for profit organisation working to build peaceful relationships among people of all ages and cultures, from personal to global through education, research and action.

Chatbus Dunedin

  • Chatbus is a safe place for children to go when they don’t want to talk to anyone else. Do you remember being a child… perhaps the last person on earth you wanted to tell your embarrassing secret to was your teacher, mum or dad!
  • We hear everything from friendship issues, bullying, family bereavement and divorce, to serious cases of neglect or abuse that no-one else even suspected.
  • ph 03 476 3132 | 027 3525 032 | | contact form |

Child & Baby Loss | Sands

  • We are a voluntary, parent-run, non-profit organisation set up to support parents and families who have experienced the death of a baby at any stage during pregnancy, as a baby or infant.
  • If you have found our website because your baby has recently died, we extend our heartfelt sympathies to you. Many of our Sands members can relate to the feelings you are experiencing right now and we sincerely hope that the information on these pages may be of some help to you over the following hours, days, months or years.

Community Alcohol & Drug Services (CADS)

  • When you're ready to change your alcohol and other drug use, or you are concerned about someone else, Community Alcohol and Drug Services (CADS) Auckland is here to help. CADS is a FREE service.
  • With our support you can develop a plan. 
  • This plan may include attending a group, counselling, reading some information or accessing one of our specialist services. 
  • In short, we can help you make the changes you want to make.
  • ph 09 845 1818

Casper Suicide Prevention

  • Casper stands for Community Action on Suicide Prevention Education & Research.
  • There is always a time in everyone’s lives where things just isn’t doing well and everything you do just seem to not work out. 
  • Casper is a group that helps people connect to the right people that could help, we try our best to share information of how to detect suicidal tendencies and how to prevent them, but we are merely a guide to the first step.
  • Phone 0508 CASPER |

Carers New Zealand

  • The Government can provide practical help for people caring for family or friends who are older or have ill health, a disability or a mental health, alcohol or other drug issue.
  • Established in the early 1990s by and for family carers, Carers NZ acts as the national peak body providing information, advice, learning and support for carers in our network.
  • Today Carers NZ is a national not for profit supporting a network of approximately 50,000 individual carers and supporting organisations. We do not charge a membership fee and fundraise to share our support resources freely with family carers.
  • The primary role of Carers NZ is to ensure awareness about carers, their role, and their needs within New Zealand and internationally. We participate in government reference and working groups, and promote the interests of family carers to decision-makers in health, education, employment, social services, housing, transport, and other important areas.
  • Check out

Depression Hotline/Website

  • Most people feel miserable now and then, often when something upsetting or stressful is happening such as a relationship break-up, or losing a job. Feeling down in response to difficult situations is pretty normal, and usually the feelings fade over time and you get on with life. But when the feelings of unhappiness are intense and persistent - and they don’t go away even when things improve - this could be depression. The medical term for this is ‘major depressive disorder’.
  • Exercises, stories, videos and many other useful tools.
  • Phone 0800 111 757 | | 24 hours

Earthquake Support Line

  • In response to the recent earthquakes and aftershocks, a 24/7 Earthquake Support Line is being run by the National Telehealth Service.
  • If you need support or are concerned about how the situation is affecting you or your whānau, you can call for support and advice.
  • You can call anytime of day, seven days a week.
  • The Earthquake Support Line is staffed with qualified mental health experts from Homecare Medical who have direct access to Healthline nurses and other 24/7 national telehealth services.
  • Call 24/7 | 0800 777 846

Emerge Aotearoa

  • Emerge Aotearoa provides a wide range of community-based mental health, addiction, disability support and social housing services nationwide. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work we are committed to helping our service users be the best they can be.
  • Emerge Aotearoa was formed on 1 July 2015 from the merger of Recovery Solutions Group and Richmond New Zealand. Taking the best of our historical practices we have created an organisation led by the needs of people who use our services - tangata whaiora - and their families/whanau and communities. We know that listening to and acting on the advice provided by people with lived experience helps us deliver services that are real and relevant. We are committed to understanding the needs of Māori, our Treaty partners as well as Pasifika people and new settlers.
  • Services available include:
    • Accommodation & housing
    • Alcohol & other drug services
    • Child, youth & whānau residential service & community support services
    • Mobile community support services
    • Culturally specific services
    • Day programmes
    • Deaf mental health services
    • Employment support
    • Flexible disability support service
    • Whānau & family support
    • Intellectual disability support services
    • Peer support services
    • Primary care services
    • Residential rehabilitation
    • Respire care
    • Social housing
    • Multi systemic therapy
  • Click here for locations throughout New Zealand.
    • some of which are fully funded; others are partially funded.

Employee Assistance Programme (EAP) Counselling

  • Your employer may fund up to three free counselling services through an Employee Assistance Programme (EAP). Check with your manager or HR department. I'm registered to provide EAP counselling through Benestar (previously Stratos), EAP WorksInstepOCP and Vitae.
  • If your employer doesn't have an EAP plan, I am happy to invoice them directly if they wish to cover the cost of counselling for you.
  |  |  | 

Family Court-funded counselling for couples/separating parents

  • Until 31 March 2014, the Family Court funded first six, then three free counselling for couples:
    • who wished to resolve issues in their relationship; 
    • needed help with separation; 
    • needed help making arrangements for the care of their children; and 
    • parents and guardians of children needing help to reach agreement on issues concerning the child. 
  • This service was available for couples who are married, in a civil union or in a de facto relationship (heterosexual or same-sex). 
  • It was replaced in April 2014 by a paid service for separated couples working on parenting arrangements only called the Family Dispute Resolution Mediation Service.

Gambling Services - Ministry of Health list

  • A list of gambling services on the Ministry of Health website are listed here.
  • Includes:
    • Gambling Helpline
    • Gambling Debt Helpline
    • Specific gambling helplines for Maori, Pasifika & Asian clients
    • Salvation Army
    • Problem Gambling Foundation of New Zealand

Gambling Helpline

  • National freephone service offering ongoing motivational support, referrals and information for gambling problems.
  • Phone 0800 654 655


  • This is our information site for New Zealand's gay organisations and gay-friendly services. We also include articles of particular interest to people newly exploring their sexuality.
  • Since Gay Line Wellington started in the year 2000, we have been providing information about being gay in Wellington that includes listings of gay and gay friendly organisations in Wellington and the surrounding provinces of New Zealand, what's on specially for GLBTI people in and around Wellington and articles of special interest to GLBTI people generally. We have also been working closely with the Rule Foundation to provide financial support for some Wellington LGBTI organisations.


  • A mutual help mental health movement that provides support to people with mental health problems. Friendship is the special key to mental health. Groups meet weekly and are open to all. Provides friendly help for people suffering from anxiety, distress, depression or any sort of emotional problems. 
  • GROW is a non profit organisation which runs mental health programs with grant contribution support.
  • GROW does not charge any fees and relies on grants and private donations. 
  • National Office phone 09 846 6869

Holding Our Own

Support group for parents of LBGTQ children

  • Holding Our Own is a support group for parents and family of LGBTQ Children or family members.
  • No one needs to do this alone, it is tough sometimes, some issues are difficult to manage, feelings can be all over the place, let's talk it through, let's support one another, let's make this easier for everyone.
  • We all love our children, but this can be difficult to understand, difficult to accept. Tasking helps sort out the tough stuff. No judgement, no stereotyping, just a warm conversation that helps us all grow and learn as we support each other through this moment.
  • It take a village to raise a child, come join us build our village together!
  • All contact information here

I AM HOPE funded counselling for children and young people up to age 25

  • I AM HOPE is the youth and community focused support group run by The Key to Life Charitable Trust, started by Mike King. For the last three years, Key To Life have been promoting positive attitudinal societal change in schools and communities up and down the country, and funding private care and counselling for young people stuck-in-the-mud on waiting lists. 
  • We know kids want to take agency of their own mental health development AND their communities’. We give kids permission to do just that, and contribute directly to the social change we’re all working towards.
  • We speak and communicate directly to and with kids. We are unconventional, grassroots, provocative and anti-establishment simply because we know that our approach is effective at engaging with kiwis.
  • Government agencies are doing their best, but some kids are stuck waiting up to six months to receive the counselling they urgently need. 
  • We connect kids with mental health counsellors and practitioners in their region or online, so they can get timely support, without the added stress of how to pay the bill.

Counselling with Suzi

  • Gumboot Friday on 5 April 2019 raised a significant amount of money to fund counselling for children and young people up to age 25. More information on ongoing Gumboot Friday fundraising is at this link.
  • Information about accessing counsellors to utilise the Gumboot Friday funding is at this link (you can contact Suzi directly by email, and she will set you up).
  • Suzi works with age 14 upwards, so get in touch if she seems like a good fit for you.
  • For up to age 19, Gumboot Friday funding is available for you. For ages 20-25, the Spare Change Fund is available for you. Contact Suzi to let her know which category you fit into.
  • Update 12 September 2019: Gumboot Friday funding is on hold, Spare Change Fund will be accessible.
  • for information | for appointments


  • ICON (In Case of Online Negativity) started as an idea from one of the founding members of Sticks ‘n Stones. 
  • Keryn wanted to create a readily accessible online version of Sticks ‘n Stones advocates that was free and relevant and would support young people to resolve online issues and understand the tools, support and services available.
  • Check out for resources in these situations:
    1. online bullying and harrassment
    2. sending or receiving nude images
    3. one-off issues, aggression or trolling
    4. practical tips for your time online

Just a Thought | free online learning

  • In 2017, the Wise Group was concerned about the state of mental wellbeing support in New Zealand:
    • There was a massive amount of unmet need.
    • There were many barriers that stopped people from reaching out for help.
    • People were having to wait, in some cases, up to six months for professional help. Ignoring this was not an option. So, the Wise Group made a commitment to ensure every New Zealander can receive the mental wellbeing support they need, in a way that works for them.
  • We searched the world for an empirically supported, effective online therapy tool.
  • We found a world-leading tool developed by a team of clinicians and researchers from St Vincent’s Hospital, Sydney and the University of New South Wales to improve personal wellbeing and for the treatment of anxiety and depressive disorders. 
  • The Wise Group purchased the tool and spent over a year enhancing and adapting it for the New Zealand environment and people. 
  • Jump to 2019 and Just a Thought was born.
  • Just a Thought offers evidence-based Cognitive Behavioural Therapy (CBT) online and is designed for people with mild-to-moderate symptoms of anxiety and depression. CBT teaches people how to control their emotions, thoughts and behaviour to improve their mental health. 
  • Nau mai, haere mai! Welcome to free online learning to improve your mental health. Easy to use anywhere, anytime. You choose. Best of all, it works!Nau mai, haere mai! Welcome to free online learning to improve your mental health. Easy to use anywhere, anytime. You choose.
  • Support for anxiety & depression, with more topics to come.
  • Take the distress test, to find out your stress, anxiety or low mood level. Answer just a few simple questions to discover if your feelings are in a healthy range, or if you would benefit from a free course. Within seconds you’ll know your stress and mood level, and you’ll get guidance on what you can do to improve your mental health. This questionnaire, known as the 'K10', will evaluate your current level psychological stress and wellbeing.
  • Register at


Telephone counselling for kids up to 14 years (24/7)

  • Kidsline is New Zealand's original telephone counselling service for all kids up to 14 years of age. 
  •  You can call us free anytime 24/7, but between 4pm and 9pm your call will be answered by a Kidsline Buddy.  We're specially-trained year 12 and 13 students, so we know what it's like - cause we are kids too!
  • Kidsline is uniquely about kids being there for other kids – they are the only national child helpline in the world where every counsellor is a secondary school student. 
  • Their service is FREE and SAFE to talk. At Kidsline, they listen really carefully to what you've got to say. They'll support and encourage you and help you come up with the best approach to what's happening for you. 
  • ph 0800 54 37 54 |


24/7 counselling by phone

  •  Lifeline provide free, confidential telephone counselling 24 hours a day, 7 days a week.
  • Phone 0800 543 354
  • Text HELP (4357)

Narcotics Anonymous

  • Narcotics Anonymous (NA) is a global organisation of recovering addicts. NA members are men and women from all walks of life for whom drugs had become a major problem, who meet regularly to help each other stay clean, and recover from the effects of addiction in their lives. 
  • The NA programme is one of complete abstinence from all drugs, following a twelve-step programme, and regular attendance at meetings. It is based on a set of spiritual principles that are not associated with a particular religion. Although our steps call for finding and believing in a "power greater than oneself", this is a personal decision for each and every member to make. Experience of our members has shown that the spiritual principles work for all members, from the devoutly religious to the atheist and agnostic.
  • Phone 09 303 1449 |

Need to Talk?

  • We’re here. Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. Our service is completely free.
  • Are you feeling anxious or just need someone to talk to? 
  • Are you feeling down or a bit overwhelmed? 
  • Do you know someone who is feeling out-of-sorts or depressed? 
  • Whatever it is, we’re here.
  • Free call or text 1737 any time.

North Harbour Living Without Violence

  • Domestic Violence affects many men and women throughout New Zealand. One women in three (and one man in five) is likely to be subject to physical or sexual violence at the hands of their partner. Many more men and women will be subject to emotional, psychological or verbal abuse while in a relationship (including being shouted at, put down, threatened or intimidated).
  • Despite this, there is help available for those affected by domestic violence. North Harbour Living Without Violence (NHLWV) runs programmes in Takapuna, Auckland to help men, women and children eliminate abuse and violence from their lives. Participants often describe these programmes as "life-changing", helping many people to create the violence-free lives that they really want to be living.
  • The central message of this website is that help is available for anyone who is living with abuse or violence.
  • | ph 09 489 3770


  • OUTLine NZ provides a free and confidential telephone counselling service to support the gay, lesbian, bisexual, transgender & Takataapui community.
  • Answered by volunteers, leave a message if we can’t answer and we can call you back
  • Our volunteers welcome your call to discuss topics around sexuality, gender identity and diverse sex characteristics. They can help you find sources of trusted information, connection to community or peers, and medical or mental health services that welcome LGBTIQA+/Rainbow people.
  • All calls and callers are confidential and anonymous.
  • Calls are welcomed from LGBTIQA+/Rainbow people, friends and whānau, or professionals who care for them.
  • We also offer face-to-face counselling services by qualified counsellors in Auckland or Wellington, or via Skype. There is a cost to this service, but we can support you to apply to WINZ for these costs.
  • | ph 0800 802 437 | 10am to 9pm weekdays, 6pm – 9pm weekends

Overeaters Anonymous

  • Overeaters Anonymous is a fellowship of men and women who share their experiences, strength and hope that they may solve their common problem and help others recover from eating compulsively.The only requirement for membership is a desire to stop overeating. There are no dues or fees for OA (Overeaters Anonymous) membership; we are self-supporting through our own contributions.
  • OA (Overeaters Anonymous) is not allied with any sect, denomination, politics, organisation or institution; does not wish to engage in any controversy; neither endorses nor opposes any causes. Our primary purpose is to recover from eating disorders and help other overeaters to recover from their overeating.
  • Their website is

Postnatal Depression Help

  • In reality, having a baby can bring huge joy & happiness but a new journey for mothers, fathers & their families begins with many highs and lows.
  • Sleepless nights.... crying baby.... tiredness.... responsibility.... breastfeeding problems....
  • A mother does not necessarily fall in love and bond with her baby immediately. Mothering is not instinctive.
  • Extra help & support is needed. It is OK to ask for this help & support. Mothers & fathers need “time out” from their baby.
  • The journey may not easy. A mother can get unwell & become sick with PND, anxiety, bipolar disorder or psychosis. This is not uncommon.
  • Help is available for mothers, fathers & families/whanau.
  • Check out


Help young queer & gender diverse people up to age 28

  • RainbowYOUTH (est.1989) is a charitable organisation dedicated to helping young queer and gender diverse people up to the ages of 28, as well as their wider communities.
  • ​We provide information, referral, peer-support, education, professional development & a drop-in centre. 
  • Get in touch | | 09 376 4155​ |
  • Drop-in centre location: - end of Abbey Street, CBD, Auckland


24/7 phone support for anyone in distress

  • New Zealand Samaritans provides confidential emotional support 24/7 to those experiencing loneliness, depression, despair, distress or suicidal feelings.
  • Samaritans offer confidential, non-religious and non-judgemental support to anyone who may be feeling depressed, lonely, or even be contemplating suicide.
  • We are available 24 hours a day, 365 days a year and you don't have to be suicidal to call us.
  • Phone 0800 726 666 at any time

Auckland Sex and Love Addicts Anonymous

  • Are relationships a problem?
  • Is your sexual behaviour a problem?
  • Are you withdrawn and isolated?
  • We provide a supportive environment for men and women struggling with compulsive sexual and emotional behaviour. Sex and 'love' addiction is an obsessive/compulsive pattern, either sexual or emotional (or both), in which relationships or sexual activities have become increasingly destructive to career, family and self respect.
  • SLAA (Sex and Love Addicts Anonymous) uses a 12-step, 12-tradition programme based on the model pioneered by Alcoholics Anonymous (AA).
  • 09 3771800 | |

Sexual Abuse Help

24/7 help for anyone who needs help with sexual abuse

  • HELP is committed to contributing to the ending of sexual abuse and along with this, physical abuse and neglect.
  • Sexual violence has a high cost. Victims/survivors, perpetrators, family members, friends, acquaintances, and others are affected by sexual violence in many ways: physically, emotionally, socially, legally, financially, at school, home and work. All of us feel the impact. Both the act of and the threat of sexual violence have significant effects on many people throughout their lives.
  • We try to prevent sexual abuse in many ways.
  • | 09 623 1700 (24/7)

Sexual Assault & Abuse Help within Counties Manukau

Counselling Services Centre

  • To support and empower people who experience trauma. We do this by providing a professional and culturally appropriate crisis response service, social work support, ACC accredited and other counselling services within a safe, supportive and respectful environment.
  • CSC is committed to The Treaty of Waitangi and its Principles of Partnership, Protection and Participation. Our support of clients is informed by Te Whare Tapa Wha, a holistic health & wellness model of practice.
  • 24/7 free & confidential crisis response service for anyone affected by sexual assault or abuse.
  • ph 09 277 9324 | |

Sexual Harm Helpline

Ehara taku toa i te toa takitahi. Engari he toa takitini.
My strength is not the strength of one. It is the strength of many.

We’re here for you. We’ll listen. We’ll find the support you need, and we won’t judge.
Safe to talk can help with:
  • contact with a trained specialist at any time, day or night, seven days a week
  • answers to questions about sexual harm
  • information about medical, emotional, and behavioural issues related to harmful experiences
  • explanations of what you might expect if you report to the Police
  • referral to specialists in your area
  • information for family and friends wanting to help someone
  • information and contact with a specialist if you are worried about your own sexually harmful thoughts or behaviour
  • information on or connection/referral to medical practitioners for medical care or forensic medical examination. This can happen without police involvement or while they are making up their minds about whether to contact police.
  • ph 0800 044 334 | text 4334, | | chat online


  • Multilingual crisis support line for women, particularly from Asian, African and Middle Eastern countries in violent and/or abusive situations
  • Shakti provides a range of services to over 40 different migrant and refugee communities through:
    • 24-hour multilingual Crisis Call service for women in violent and/or abusive situations
    • Drop-in services
    • Case Management & Advocacy services
    • Refuge Services for safe accommodation for victims of violence and their children
    • Counselling Services & Group Therapy for women survivors of violence
    • Legal Advocacy Services & Legal Clinics
    • Family Settlement, Casework, Services for youth by youth
    • Positive Parenting Programmes
    • Social Work services including outreach work
    • Second Chance Life Skills Programme for women survivors of violence towards achieving empowerment and self-reliance
    • Youth specific projects run by youth for youth (includes intervention and family group conferencing)
    • Awareness and training programmes/workshops for Community Advocates/Volunteers 
  • ph 0800 742 585 (0800 SHAKTI)


  • Kia ora and welcome to Shine - we are a national domestic abuse charity making homes violence free.
  • Our mission:
    • Doing what works to stop domestic abuse
  • How we accomplish our mission:
    • Support / Tautoko victims to be safe and perpetrators to change 
    • Learn / Akoranga from our clients, research and others
    • Act / Whakamahia to implement change
    • Reflect / Maumahara on our experience and develop our practice
    • Share / Mahitahi what we learn with others
  • | 0508 744 633

SIDS & Kids

  • SIDS and Kids is dedicated to saving the lives of babies and children during pregnancy, birth, infancy and childhood and supporting bereaved families. We deliver on our vision through world class research; evidence based education and bereavement support; and advocacy.
  • SIDS and Kids provides a range of safe sleeping education and support services as well as a national 24 hour sudden infant death helpline.
  • Services include:
    • Safe Sleeping Brochure distributed free of charge to District Health Boards around New Zealand.
    • Provision of bassinettes to high risk families and communities to assist in ensuring safe sleeping practices in the home or carer environment
    • Regular newspaper advertorials in April and November supporting Safe Sleeping messaging
    • A 24 hour bereavement support helpline which is manned by health care professionals and trained peer supporters
    • Face to Face counselling for parents and siblings
    • Peer support contact in the home or office for families
  • 24-hour sudden infant death helpline 0800 164 455 |


  • Skylight is a national not-for-profit trust that enables children, young people, their families/whānau, and friends to navigate through times of trauma, loss, and grief by building resilience.
  • We facilitate access to expert information, education, professional services and support. We also educate, train and support professionals, agencies and individuals who assist those dealing with trauma, loss, and grief.
  • Our online shop has some great resources.
  • Free loan library at this link.
  • ph 0800 299 100

Sticks n Stones

Young People Taking the Lead in Promoting Taking Positive Action Online

  • Sticks and Stones may break my bones, but words will never hurt me…
  • The truth is, words do hurt. At Sticks ‘n’ Stones, we’re a group of teenagers who have seen firsthand what words can do. We are a new generation, with a new way of communicating, and with that comes new problems. All too often we are seeing words on a screen that hurt us. Texts, Facebook, Tumblr,, Snapchat, there’s people on all of them taking advantage of the screen they are hidden behind. Parents can tell us to delete our accounts, teachers can block the websites at school, but the World Wide Web is a big place.
  • Stopping Bullying is not as simple as that.
  • Sticks ‘n Stones is a student led programme focused on taking positive action online to stop both bullying online or in person. 
  • Students have an enormous amount of experience with life online and can support younger students, their parents, families and communities to better understand the benefits and pitfalls. 
  • Authentic leadership opportunities, decision making and spokespeople roles are the heart of our project to show that teenagers have the passion, commitment and knowledge to change attitudes and behaviour.
  • School Action Groups from 5 Secondary schools meet fortnightly to plan on how our message can be spread. This enables groups to meet the needs of their areas in targeted ways and link in with local events and priorities.
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  • Studylink may help fund some counselling for you, your partner or child if it's related to a disability or illness.
  • More information is available at this link, under the Health and disability section.

SPARX depression e-therapy tool for 12-19  year olds

  • SPARX is an online e-therapy tool provided by the University of Auckland, and funded by the Prime Minister’s Youth Mental Health Project. 
  • SPARX is free in New Zealand. SPARX 
  • has been proven to help young people with mild to moderate depression and anxiety. It could help you or people you know.
  • Download the app or find out more at | info video here 

Suicide Crisis Support Helpline 

Phone support 24/7

  • Provides a 24/7 confidential and free telephone counselling and support service for those who may be thinking about suicide, or for those who are concerned about friends or whanau. 
  • This helpline is staffed by highly experienced helpline counsellors with training in suicide prevention and intervention.
  • ph 0508 TAUTOKO
  • ph 0508 828 865 | 24 hours.

Suicide resources

  • Any kind of death is difficult, and a death from suicide can be especially hard to cope with. It’s sudden and shocking, and may leave you with lots of questions that are difficult or impossible to answer.
  • The Mental Health Foundation provides information and advice to help people support themselves and each other after a suicide death. Through this website and the Mental Health Foundation's information service, we can link people directly to information about the support available, so no one has to go through suicide bereavement alone.
  • If you lose someone by suicide, you may experience all kinds of emotions and physical reactions to the stress you are under. You may feel you will never recover from the loss, and even feel you don’t know how you are going to carry on. Coming to terms with what has happened will take time.
  • There are support groups around New Zealand that can offer support and help if you need it. Visit our Suicide bereavement support groups NZ to find a group near you.
  • More information is on this page.

The Harbour

  • A resource for New Zealanders who have been affected by harmful sexual behaviour.
  • Support related to experienced with children, youth, family/whānau, peers/colleagues, relationships, strangers.
  • Also resources for those who are potentially causing harm.

The Lowdown

Support for NZ youth

  • A depression website for NZ youth.
  • Sometimes life’s ups and downs are more than just the usual ups and downs. 
  • If you’re stuck feeling bad we’ll help you figure out if it could be anxiety or depression. Whatever’s going on you’ll find ideas and people who can help you get unstuck.
  • Text 5626

Victim Support

  • Victim Support has four counselling schemes for:
    • Family/whanau/close friends of victims of homicide
    • Family/whanau/close friends of victims killed by a criminal act
    • Victims of some serious crimes (must be a Community Services Card holder, and have exhausted all other avenues for counselling)
    • People affected by natural disasters including drought and events in other countries that have resulted in the loss of life
  • ph 0800 842 846 |
  • I am registered to provide Victim Support counselling in Auckland.

What's Up

For kids and teenagers (ages 5-18)

  • 0800 What's Up is a free counselling service just for kids and teenagers. 
  • So, if you need support or someone to talk to, give us a call – we'd love to chat.
  • You can call or chat online about whatever’s on your mind – no problem is too big or too small – and if you just want to have a chat and a laugh, we’re here to listen. If it’s someone else's problem, that’s cool – we can talk about that too. Whatever you want to say, you don’t need to worry about being judged or getting into trouble.
  • Call or text free Mon-Fri from 1pm-10pm, Sat-Sun 3pm-10pm.
  • ph 0800 942 8787
  • More info or chat online links at
  • or
  • For the adults


  • Work and Income may subsidise counselling for you if meet certain criteria. More information is here.
  • The form is available here for downloading, and must be signed by your GP and the counsellor you wish to see.
  • It is then submitted to your Case Manager at WINZ for review.

Women's Refuge

  • We are a women’s organisation for women and their children, here to help prevent and stop family violence in New Zealand.
  • If you are experiencing any form of abuse in your family or your relationship, or know someone who is, there are many ways we can help you – for free, and confidentially.
  • We’d love to help whether you have children or not. Women’s Refuge can:
    • talk to you if you’re worried about your safety in your relationship and help you make a Safety Plan
    • provide a safe place to go to if you need help urgently
    • help you stand up for your needs whether or not you are thinking about leaving.
  • We are an independent, bicultural community organisation and have support services designed especially for children, young people, Māori women, Pasifika women and migrant and refugee women. We also assist lesbian women, older women and women with disabilities.
  • You can contact us at Women’s Refuge to get help and advice about talking to friends or family members you worry are being abused emotionally, physically, sexually, spiritually or financially.
  • We also run training programmes for communities and organisations to help educate people about the impact of domestic violence and how to work with women and children who have experienced it.
  • As New Zealand’s most significant domestic violence organisation, Women’s Refuge takes a strong advocacy role by working to positively change policy and attitudes about domestic violence. We do this by lobbying the government and running public campaigns – all to help keep women and children safe.
  • To find out more about us check out our latest news and events, learn how you can get involved and support our work, sign up to our newsletter, or contact your local refuge. Kia kaha.
  • If you are questioning the health of your relationship, or questioning whether you are an abusive partner you can complete a quiz here.
  • Our crisis line is 0800 REFUGE or 0800 733 843 |


Counselling & support for young people age 14-30

  • Support is available on the phone, in person and via text.
  • ph 0800 376 633
  • text 234