Free (fully funded) help in Auckland & Aotearoa

There is limited funded counselling available in Auckland and throughout New Zealand.

I (Suzi) can provide funded (free to you) counselling through the five EAP programmes listed below; through Victim Support; and WINZ (if you qualify for counselling through a disability certificate).

If you don't qualify for one of the funded options, you may wish to explore the list below.

If you know of other programmes that would be useful here, please contact me.

For information on paid support, check out this page.

For information on subsidised counselling available through newly graduated and student counsellors, please click here.

This page has an extensive list of mental health services available in New Zealand.

Below are numbers to call (and text) to get help as soon as the service can respond. Click the down arrow to expand the list.

Helplines in Aotearoa

  • AIDS Foundation | 0800 802 437 | available 24/7

  • Alcohol Drug Helpline| 0800 787 797

  • Alcohol Drug Helpline for Māori| 0800 797 798 | available 24/7

  • Alcohol Drug Helpline for Pasifika | 0800 787 799 | text 8681 | 24/7

  • Alcohol Drug Helpline for Youth | 0800 787 984 | available 24/7 | free text 8681

  • Alcoholics Anonymous | 0800 229 6757

  • Alcohol Hotline | 0800 787 797

  • Anxiety Helpline | 0800 269 4389

  • Are you OK? Family violence help | 0800 456 450

  • Barnados | 0800 227 627

  • Casper Suicide Prevention | 0508 227 737

  • Child Abuse Prevention Helpline | 0800 568 856

  • Depression Helpline | 0800 111 757 | available 24/7

  • Earthquake Support Line | 0800 777 846 | available 24/7

  • Elder Abuse Helpline | 0800 326 6865

  • Family Violence Information Line | 0800 456 450 | 9am-11pm, 7 days a week

  • Gambling Helpline Service | 0800 654 655 | text 8006 | available 24/7

  • Gambling Helpline for Māori | 0800 654 656

  • Gambling Helpline for Vai Lelei Pasifika | 0800 654 657

  • Gambling Helpline for Youth "In Ya Face" | 0800 654 659

  • Gambling Debt Helpline | 0800 654 658

  • Hey Bro | 0800 439 276 | available 24/7

  • Infant Death (sudden) 24-hour helpline | 0800 164 455

  • Kidsline | Telephone counselling for kids up to 14 years (24/7) | 0800 54 37 54

  • Lifeline | 0800 543 354 | available 24/7

  • Mental Health Crisis Team & other options | find your number here

  • Mosaic | ​0800 942 294 | 24/7 | greater Wellington region

  • Oranga Tamariki | 0508 326 459 | available 24/7

  • Need to Talk? | call or text 1737 | 0800 1737 1737

  • Outline | 0800 802 437 | gay, lesbian, transgender support

  • Pacific Helpline | 0800 OLA LELEI (0800 652 535) | Mon-Fri 8.30am-8.30pm

  • Parent Helpline | 0800 568 856 | 9am-9pm | 7 days

  • Plunket | 0800 933 922 | available 24/7

  • Rainbow Youth | 09 376 4155 | 10am-5pm, Mon-Fri

  • Reach Out Canterbury | 0800 2848 266 | available 24/7

  • Safe Man, Safe Family | 0800SAFEHELP

  • Samaritans | 0800 726 666 | available 24/7

  • Sexual Assault/Abuse Help | 0800 623 1700 | available 24/7

  • Sexual Harm Helpline/Safe to Talk | 0800 044 334 | text 4334, chat online www.safetotalk.nz | available 24/7

  • Sexual Violence in Canterbury | whanau crisis line 0800 222 042 | available 24/7

  • Shakti | multi lingual crisisline 0800 SHAKTI (0800 742 584) | available 24/7

  • Shine | 0508 744 633 | 9am-11pm | 7 days

  • Suicide Crisis Helpline | 0508 828 865 | available 24/7

  • The Lowdown | 0800 111 757 | free text 5626 | available 24/7

  • What's Up (age 5-18) | 0800 WHATSUP (0800 942 878) | available 1pm-1am daily

  • Women's Refuge | 0800 REFUGE or 0800 733 843 | available 24/7

  • Youthline (under 25) | 0800 376 633 | text 234 (free) | chat online 7pm-11pm

Below are more details on funded services available around Auckland and Aotearoa. Click the down arrows to access more detail.

12 Steps

  • www.12steps.nz outlines the 12 step programme for a number of addiction issues.

  • The purpose of www.12steps.nz is to provide information on the range of 12-step programmes worldwide, especially those in New Zealand.

  • Our commitment is to help you find the connection between a serious problem you are experiencing in your life and a free, simple, and proven solution.

  • Our hope is that you will quickly find freedom from your problems, and happiness in your life.

  • Our vision is a dream.

Addictions Treatment Directory

  • Are you seeking a service to help you or someone else you’re concerned about with a drinking or drug problem?

  • The Treatment Directory is the place to start. You can search for providers of services and support available to people who live in your District Health Board region.

  • The directory provides you with quick access to provider details, including the services they provide and how to contact them.

  • This website contains a regionalised database of all the publicly funded addiction treatment and advice services available anywhere in New Zealand.

  • http://www.addictionshelp.org.nz/Services/Home

  • Not sure which provider you should look for? Just call the Helpline on 0800 787 797 and one of our counsellors will guide you step by step.

Affinity Services/Kāhui Tū Kaha

  • Affinity provides support to people with mental illness in the community. If you live in the Auckland, Counties Manukau or Waitemata District Health Board areas you can access a range of free services provided you meet the necessary criteria for referral.

  • Youth respite services are available for ages 13–24.

  • Adult services include:

    • adult crisis respite

    • family/whanau support

    • flexible community living support

    • Kaupapa Maori support

    • maternal mental health (including respite)

    • occupational therapy

    • peer support

    • support for community involvement; and

    • supported employment.

  • ph 09 531 4040 | http://kahuitukaha.co.nz

Age Concern

  • New Zealand's leading source of support and information to counter elder abuse and neglect. Use this page to learn more about abuse, neglect, and prevention.

  • We must not turn a blind eye if we suspect an older person is being abused or neglected. Elder abuse is a widespread issue in New Zealand and it is time it stopped.

  • Age Concern's elder abuse and neglect prevention (EANP) teams work closely with older people and their families to resolve issues of abuse and ensure it does not reoccur. Age Concern also works in communities to educate people about the signs and effects of abuse to help prevent it from happening and also how to challenge disrespectful attitudes to older people.

  • If you have concerns or queries about elder abuse or neglect, please contact one of the services below for free and confidential support, advocacy and information.

  • Services include education for people working with and caring for older people, as well as public awareness-raising activities aimed at early identification and prevention of elder abuse or neglect.

  • www.ageconcern.org.nz

AIDS Foundation

We offer free and confidential short-term counselling, helping to equip you to deal with life's challenges.

If you're seeking support in relation to your mental health and wellbeing, we offer free counselling services. Our counsellors use a range of therapeutic approaches to better equip people to deal with life’s challenges.

This service is available to:

  • People living with HIV

  • People affected by HIV (e.g. partners, whānau and friends)

  • Men who have sex with men

What can I talk to counsellors about?

Every person's situation is different. These are some of the types of things our clients work through with us:

  • Managing a new HIV diagnosis

  • Living with HIV (eg: the impact of stigma)

  • Ageing with HIV

  • Supporting a significant other/whānau with HIV

  • Sexual and gender identity

  • Sexual behaviour including sexual dysfunction and sex addiction

  • Anxiety and depression

  • Self-esteem and self-care

  • Relationship issues

  • Grief and loss

  • Substance use and harm minimisation (Please note we are not specialists in substance use and harm minimisation)

https://www.nzaf.org.nz/get-support/get-free-counselling/

Alcohol Drug Helpline

  • DrugHelp's website has been made for people who are concerned about how drugs are affecting their lives – whether it’s because of their own use or because someone close to them has a problem.

  • The stories you will hear are told by people who have used drugs. They are everyday New Zealanders whose drug taking has impacted on their lives.

  • Through the experiences of others, you will find there is hope for change.

  • Phone 0800 787 797 | ww.drughelp.org.nz | www.adanz.org.nz

Alcohol Drug Helpline for Māori

  • Nau mai

  • At the Helpline we are committed to providing a culturally affirming service, utilising resources available specifically for Māori, and referring callers to kaupapa Māori treatment services when requested.

  • Phone 0800 787 798 (free from your landline or mobile) or FREE TXT 8681 (we will TXT you back)

  • Ideally kaupapa Māori services are developed, delivered and evaluated by Māori, supported by kaumātua and mandated by manawhenua/iwi kainga. Treatment is provided in a range of settings and in ways that acknowledge and respond to the variety of experiences of contemporary Māori. The Helpline has a comprehensive list of kaupapa Māori services available in Aotearoa.

  • https://alcoholdrughelp.org.nz/helpline/services/maori-helpline/

Alcohol Drug Helpline for Pasifika people

  • Fakalofa lahi atu; Halo olgeta; Malo e lelei; Nisa bula; Aloha; Kia orana; Kam na mauri; Talofa lava; Kaselehlia; Yokwe; Hafadai; Warm Pacific Greetings.

  • Our Pasifika Helpline seeks to provide a holistic, culturally affirming service which meets your physical, spiritual and mental needs and encourages support from family and community.

  • Telephone 0800 787 799 any day, 24 hours a day, or FREE TXT 8681 and we will TXT you back.

  • The Pasifika Helpline has a full list of Pacific and other services throughout New Zealand.

  • https://alcoholdrughelp.org.nz/helpline/services/pasifika-helpline/

Alcohol Drug Helpline for youth

  • The Youth Helpline has dedicated people experienced in working through issues with young people. They offer free, confidential support and guidance. They are able to talk to you about your own drinking or drug use or about another persons drinking or drug use.

  • Our people can provide you with a few simple steps to help keep yourself and your friends safe while socialising and drinking.

  • We can provide information and advice about a particular drug and the effect it may have if taken.

  • We can provide advice and practical strategies to help you ease up on the amount your drink.

  • Maybe you have a friend or family member drinking or taking drugs and you are concerned for their wellbeing. Talk to us, we can help.

  • Call 0800 787 YTH (0800 787 984) any day, 24 hours a day, or FREE TXT 8681 and a counsellor will TXT you back.

  • You can have a confidential chat with a counsellor when you see the Chat With Counsellor button on this website.

Alcoholics Anonymous

  • Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.

  • The only requirement for membership is a desire to stop drinking.

  • There are no fees for AA membership.

  • We are self supporting through our own contributions.

  • AA is not allied with any sect, denomination, politics, organization, or institution; does not wish to engage in any controversy, neither endorses nor opposes any causes.

  • Our primary purpose is to stay sober and help other alcoholics to achieve sobriety.

  • AA can help people of any age and background so youth drinking, teen drinking, drinking alone, drinking at home, solo drinking, elderly drinking are all factors that have brought people to AA, and we have members from 16 through to 96.

  • If you find problem drinking, binge drinking, drinking blackouts or other alcohol problems are affecting your life and that of your friends and family, Alcoholics Anonymous may have the solution for you. To find out if we can help try this Are you an alcoholic? quiz or contact AA by attending a meeting or contact us.

All Right? | Christchurch-based help for mental health support in response to the Canterbury earthquakes

  • All Right? supports people to become more aware of their mental heath and wellbeing, and to take small and regular steps to improve it.

  • All Right? is a Healthy Christchurch initiative led by the Canterbury District Health Board and the Mental Health Foundation of New Zealand. The campaign was launched in February 2013 to support Cantabrians as the region recovers from the earthquakes.

  • All Right? is funded by the Ministry of Health and has also had support from the Ministry of Social Development and many other organisations including the Red Cross, SKIP, the Christchurch City Council and the Waimakariri District Council.

  • All Right? completes regular, indepth research into how Cantabrians are doing. This gives us a wealth of up-to-date knowledge about how people are feeling and the hurdles they are facing.

  • This research informs everything All Right? does – from raising awareness among community groups, organisations and businesses, to creating tools that promote the things we can do to improve our wellbeing.

  • If you're in Canterbury you might have spotted All Right? on billboards, in newspapers, on noticeboards, on buses and bus stops, and on people's chests (badges… not tattoos!). You may have even heard us on the radio and seen us on Facebook.

  • We're always open to new ideas, so if you have any thoughts or suggestions, please don't hesitate to get in touch.

  • https://allright.org.nz | email/contact form

Antara Free Natural Health Clinic | Te Atatu Peninsula

  • The Antara Free Natural Health Clinic is for those people in the community who cannot afford to pay for natural health care. The therapists are qualified practitioners who, along with the receptionists, work at the clinic from a half to a full day per week. They receive no payment for their time.

  • The clinic is able to help people with the following problems:

    • Back and shoulder complaints

    • Pain

    • Allergies

    • Asthma

    • Stress & anxiety

    • Arthritis

    • Repetitive strain injury

    • Behavioural problems

    • Conflict resolution & decision making

    • And many more!

  • ph 09 834 7987 | info@antara.org.nz | www.antara.org.nz

Are you ok | family violence help

  • It's not OK is a community-driven behaviour change campaign to reduce family violence in New Zealand. Its goal is to change attitudes and behaviour that tolerate any kind of family violence.

  • The campaign's vision is a community where each person believes there is something they can do to help and is likely to act when they know violence is happening.

  • It was launched in September 2007 with the simple message Family Violence is not OK but It is OK to Ask for Help.

  • In 2010 a new message It is OK to Help was added in response to feedback that people want to help when there is family violence but are not sure what to do.

  • Since the campaign's launch, more New Zealanders are seeking help and more people believe they can help others to change.

  • Community ownership of the campaign has been key to its success. Local projects have been supported and funded by the campaign all over New Zealand, illustrating that communities know best what works in their own place. A range of booklets, posters and other material supports people to run campaigns in their communities, workplaces, sports clubs, schools and places of worship.

  • Media advocacy work has improved the quality and quantity of media reporting of family violence. The campaign has consistently featured in articles and broadcasts which help increase understanding of family violence and provide information for people seeking to get or give help.

  • Research and evaluation helped guide and shape the campaign.

  • The campaign has received national and international recognition.

  • It’s not OK is housed in the Social Campaigns Team at the Ministry of Social Development.

  • http://areyouok.org.nz | 0800 456 450

Asian Family Services

  • Asian Family Services (AFS) provides free, professional, confidential, nationwide face-to-face or telephone support to Asians living in New Zealand.

  • These services are offered in English, Cantonese, Mandarin, Korean, Vietnamese, Japanese, Thai and Hindi. An interpreter can be arranged for other languages.

  • Based in Auckland, AFS has six full-time staff who speak Chinese, three part-time staff who speak Chinese, one full-time Korean staff, and four part-time staff who speak Japanese, Vietnamese, Thai and Hindi.

  • In Wellington office, AFS has one part-time Chinese & Japanese speaking counsellor, and one Mandarin speaking health promoter.

  • ​All staff are trained counsellors and social workers.

  • ph 0800 862 342 | https://www.asianfamilyservices.nz | asian.admin@pgfnz.org.nz

Baby or Child Loss | Whetūrangitia

  • Information for family and whānau experiencing the death of a baby or child including miscarriage, stillbirth, fetal abnormality, neonatal death & infant or child death.

  • Includes support, practical information and financial entitlements you may be entitled to.

  • https://wheturangitia.services.govt.nz

The story of Whetūrangitia

  • In December 2018 informal conversation over coffee would inadvertently spark a catalyst for change. A baby loss advocate and bereaved parent spoke of the conflicting information that often confronted bereaved parents on social media or was provided to them in the event of their baby dying. The question in turn, was “what can government agencies do to help?” Thereafter, a hui was organised to explore and unpack this question.

  • The first hui had a small group of government agencies and NGOs. During the introductions, many introduced themselves as bereaved parents and that whakawhanaungatanga (connectedness) lifted the conversations. The invested parties explored ways and means by which government agencies and private services could help the whānau, families and parents of children who die at, around or after birth.

  • The shared direction from that small group led to a second hui with more representatives. Their powerful and collective insights helped identify what our next steps should be. We knew we could not resolve all of the issues facing parents, but there was a commitment from several agencies to work together on a small concept that could make a big difference.

  • That small concept is now this site. A site to support those acting on behalf of parents to support them in their grief. It began with a simple question, and a commitment to listening to those directly affected, to honouring their experience and empowering them as parents and whānau. We’re committed to continue strengthening Whetūrangitia with up-to-date and truthful information. We hope you find some clarity and answers in the information.

Meaning of Whetūrangitia

  • In traditional whaikōrero (oratory speeches) Māori refer to the passing of a person as a ‘star’ that returns to the sky to join the multitude of ancestors. Whetūrangitia means “stars that adorn the sky”. The whakataukī (proverb), “Kua whetūrangitia koe”, in this context means, “Return, take your place amongst the stars along with your ancestors that adorn the sky”.

Baby Loss NZ

  • Baby Loss NZ are a registered charity (CC32638) set up to support parents and their families who have experienced the death of a baby during pregnancy, at birth or in infancy. We also support parents facing the difficult decision following a poor prognosis. Our main branch is located in Papakura, Manukau with branches in Hauraki/Piako and Christchurch.

  • Baby Loss NZ supports hospitals, educating staff on the experience of baby loss and providing support items for them to give to parents. Our main service is the Active Parenting & Memory Making Service including our Care Bags (see Every Moment Counts).

  • Baby Loss NZ was set up in April 2008 after the need for a support group in the Manukau region was identified. As and when needed, we hold monthly support group meetings where parents can come together in a friendly, non judgmental space to share, listen, and acknowledge others who may have been through a similar experience to their own. Coffee mornings, practical workshops, training and education for health professionals and baby loss awareness events are also held.

  • Urgent support needed, ph 0800 726 374 | www.babyloss.co.nz | find them on Facebook

Baby Loss | Sands

  • Sands New Zealand is a network of parent-run, non-profit groups supporting families who have experienced the death of a baby. We have over 25 groups/contact people around the country.

  • All of the people involved in Sands give their time and energy voluntarily - we are not a government funded organisation. We do not have any paid staff. Most of our members/supporters are also bereaved parents.

  • We offer empathy and understanding. We are not counsellors and do not give professional advice but we do offer an opportunity and environment to share experiences, to talk and to listen. We promote awareness, understanding and support for those dealing with the death of a baby in pregnancy, birth or as a newborn, and due to medical termination or other forms of reproductive loss. We are registered with the Charities Commission.

  • If you have found our website because your baby has recently died, we extend our heartfelt sympathies to you. Many of our Sands members can relate to the feelings you are experiencing right now and we sincerely hope that the information on these pages may be of some help to you over the following hours, days, months or years.

  • Sands offer Support Packs | Certificate of Life | Moses Baskets | Inkless print kits | Phone contact | Meetings | Library Books | Newsletters | Counselling.

  • www.sands.org.nz | www.sands.org.nz/about.html

BAIS (Beneficiaries Advocacy & Information Service)

  • BAIS was established in 1990 by a group of women on the Domestic Purposes Benefit [DPB] who saw a need for a non profit community agency to support those on benefits and/or low incomes.

  • The aim was to facilitate the community’s ability to access information and support when dealing with Work & Income NZ (WINZ) and the Inland Revenue Department.

  • Our Kaupapa/Vision is: to be a voice for those who need Beneficiary Advocacy support. We work to ensure that people are well informed of their rights to benefit entitlements and are enabled to access appropriate expert advice and support resources from within their community. A key premise of our agency’s advocacy service is to ensure social inclusion for all irrespective of socio-economic status.

  • Our Mission is to: provide a free accessible service which ensures quality expert support, information and independent advocacy for beneficiaries & low income people, and their families, We provide support to people from the North Shore, Rodney/Hibiscus Coast districts and can answer enquiries from people in the wider Auckland area.

  • http://bais.org.nz | 09 444 9543 | info@bais.org.nz

Barnardos

  • Barnardos New Zealand provides child and family services in communities around the country.

  • Our services vary from area to area, so to see what's available near you use the search form here.

  • www.barnardos.org.nz | ph 0800 barnardos

Bullying help

  • The Peace Foundation (Foundation for Peace Studies Aotearoa/New Zealand) offers innovative and quality programmes, services and resources that are used in many schools, homes and communities - both in New Zealand and overseas. It helps to establish and maintain peaceful and non-violent relationships by teaching skills that encourage better communication, co-operation and non-violent conflict resolution.

  • The Peace Foundation draws on the knowledge, skills and energy of a team of highly qualified and experienced individuals who are committed to meeting the aims of the organisation - a number of whom are acknowledged both nationally and internationally for the role they have played and are playing in creating a more peaceful world. The Peace Foundation is a not-for-profit organisation and relies on public support for its work. It has been a membership organisation since it was established in 1975.

  • www.peace.net.nz

Business/mental health resources for workplaces, including self employed

Care NZ Manaaki Aotearoa | alcohol & drug harm support

  • Welcome to CareNZ Manaaki Aotearoa. We are committed to helping people to live a life free from the harms of alcohol or other drugs.

  • We are available for everyone who is concerned about their own or a loved one’s use of alcohol and drugs. Don’t be afraid to ask for help – it can make all the difference, for yourself and the people around you.

  • take the alcohol test | take the drug test | self refer for help | http://www.carenz.co.nz

Carers New Zealand

  • The Government can provide practical help for people caring for family or friends who are older or have ill health, a disability or a mental health, alcohol or other drug issue.

  • Established in the early 1990s by and for family carers, Carers NZ acts as the national peak body providing information, advice, learning and support for carers in our network.

  • Today Carers NZ is a national not for profit supporting a network of approximately 50,000 individual carers and supporting organisations. We do not charge a membership fee and fundraise to share our support resources freely with family carers.

  • The primary role of Carers NZ is to ensure awareness about carers, their role, and their needs within New Zealand and internationally. We participate in government reference and working groups, and promote the interests of family carers to decision-makers in health, education, employment, social services, housing, transport, and other important areas.

  • Check out www.carers.net.nz

Careers New Zealand | improving career outcomes

Chatbus Dunedin

  • Chatbus is a safe place for children to go when they don’t want to talk to anyone else. Do you remember being a child… perhaps the last person on earth you wanted to tell your embarrassing secret to was your teacher, mum or dad!

  • We hear everything from friendship issues, bullying, family bereavement and divorce, to serious cases of neglect or abuse that no-one else even suspected.

  • ph 03 476 3132 | 027 3525 032 | chatbustrust@gmail.com | contact form | https://chatbus.org.nz

Child Abuse Prevention Parent Helpline

  • Child Abuse in New Zealand is a hidden reality which crosses all social, economic, cultural and geographical spheres, simply ignoring the problem will not make it go away.

  • Instead support and help for parents and families experiencing difficulties is required if we are to stem the flow of child abuse in New Zealand.

  • Parenting is one of the most difficult tasks you are ever likely to be asked to do. While most parents do the best they can we all struggle at times. After all, parenting is a learnt, not instinctive skill.

  • The Child Abuse Prevention Parent Helpline has been established to provide support and advice to parents and families in need.

  • ph 0800 568 856 | https://helpline.donatenow.co.nz

Citizen's Advice Bureau

Many of the Citizen's Advice Bureaus around Auckland offer free counselling through student counsellors.

Please get in touch with the CAB to inquire:

  • CAB Mt Roskill

  • CAB Eden-Albert

  • CAB Onehunga

  • CAB New Lynn

  • CAB Massey and

  • CAB Glen Eden.

https://www.cab.org.nz/find-a-cab/

Community Alcohol & Drug Services (CADS)

  • CADS Auckland is here to help. CADS is a free service.

  • With our support you can develop a plan.

  • This plan may include attending a group, counselling, reading some information or accessing one of our specialist services.

  • In short, we can help you make the changes you want to make.

  • www.cads.org.nz | ph 09 845 1818

Depression Hotline/Website

  • Most people feel miserable now and then, often when something upsetting or stressful is happening such as a relationship break-up, or losing a job. Feeling down in response to difficult situations is pretty normal, and usually the feelings fade over time and you get on with life. But when the feelings of unhappiness are intense and persistent - and they don’t go away even when things improve - this could be depression. The medical term for this is ‘major depressive disorder’.

  • Exercises, stories, videos and many other useful tools.

  • ph 0800 111 757 | www.depression.org.nz | 24 hours

Earthquake Support Line

  • In response to the recent earthquakes and aftershocks, a 24/7 Earthquake Support Line is being run by the National Telehealth Service.

  • If you need support or are concerned about how the situation is affecting you or your whānau, you can call for support and advice.

  • You can call anytime of day, seven days a week.

  • The Earthquake Support Line is staffed with qualified mental health experts from Homecare Medical who have direct access to Healthline nurses and other 24/7 national telehealth services.

  • Call 24/7 | 0800 777 846

Elder Abuse Helpline

Emerge Aotearoa

  • Emerge Aotearoa provides a wide range of community-based mental health, addiction, disability support and social housing services nationwide. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work we are committed to helping our service users be the best they can be.

  • Emerge Aotearoa was formed on 1 July 2015 from the merger of Recovery Solutions Group and Richmond New Zealand. Taking the best of our historical practices we have created an organisation led by the needs of people who use our services - tangata whaiora - and their families/whanau and communities. We know that listening to and acting on the advice provided by people with lived experience helps us deliver services that are real and relevant. We are committed to understanding the needs of Māori, our Treaty partners as well as Pasifika people and new settlers.

  • Services available include:

    • Accommodation & housing

    • Alcohol & other drug services

    • Child, youth & whānau residential service & community support services

    • Mobile community support services

    • Culturally specific services

    • Day programmes

    • Deaf mental health services

    • Employment support

    • Flexible disability support service

    • Whānau & family support

    • Intellectual disability support services

    • Peer support services

    • Primary care services

    • Residential rehabilitation

    • Respire care

    • Social housing

    • Multi systemic therapy

  • Click here for locations throughout New Zealand.

    • some of which are fully funded; others are partially funded.

  • https://emergeaotearoa.org.nz

Employee Assistance Programme (EAP) Counselling

  • Your employer may fund up to three free counselling services through an Employee Assistance Programme (EAP). Check with your manager or HR department. I'm registered to provide EAP counselling through Benestar, EAPworks, Instep, OCP and Vitae.

  • If your employer doesn't have an EAP plan, I am happy to invoice them directly if they wish to cover the cost of counselling for you.

Family Court-funded mediation for separating parents

  • Until 31 March 2014, the Family Court funded first six, then three free (fully funded) counselling sessions for couples:

    • who wished to resolve issues in their relationship;

    • needed help with separation;

    • needed help making arrangements for the care of their children; and

    • parents and guardians of children needing help to reach agreement on issues concerning the child.

  • This service was available for couples who are married, in a civil union or in a de facto relationship (heterosexual or same-sex).

  • It was replaced in April 2014 by a paid service for separated couples working on parenting arrangements only called the Family Dispute Resolution Mediation Service.

Family Violence Information Line

  • Information and support for anyone who is worried about themselves or someone else in relation to family violence. They can also connect you with other support services if you need them.

  • It's not OK is a community-driven behaviour change campaign to reduce family violence in New Zealand. Its goal is to change attitudes and behaviour that tolerate any kind of family violence.

  • The campaign's vision is a community where each person believes there is something they can do to help and is likely to act when they know violence is happening.

  • It was launched in September 2007 with the simple message Family Violence is not OK but It is OK to Ask for Help.

  • In 2010 a new message It is OK to Help was added in response to feedback that people want to help when there is family violence but are not sure what to do.

  • Since the campaign's launch, more New Zealanders are seeking help and more people believe they can help others to change.

  • Community ownership of the campaign has been key to its success. Local projects have been supported and funded by the campaign all over New Zealand, illustrating that communities know best what works in their own place. A range of booklets, posters and other material supports people to run campaigns in their communities, workplaces, sports clubs, schools and places of worship.

  • Media advocacy work has improved the quality and quantity of media reporting of family violence. The campaign has consistently featured in articles and broadcasts which help increase understanding of family violence and provide information for people seeking to get or give help.

  • Research and evaluation helped guide and shape the campaign.

  • The campaign has received national and international recognition.

  • It’s not OK is housed in the Social Campaigns Team at the Ministry of Social Development.

  • ph 0800 456 450 | 9am-11pm, 7 days a week | www.areyouok.org.nz

Gambling Services - Ministry of Health list

  • A list of gambling services on the Ministry of Health website are listed here.

  • It includes:

    • Gambling Helpline

    • Gambling Debt Helpline

    • Specific gambling helplines for Maori, Pasifika & Asian clients

    • Salvation Army

    • Problem Gambling Foundation of New Zealand

Gambling Helpline

Who we are

  • National freephone service offering ongoing motivational support, referrals and information for gambling problems.

  • Gambling Helpline is a 24 hour free-phone service that you can call to receive immediate support, as well as referral and information services for gambling problems. Our services are provided to people:

    1. Who are, or have been gambling

    2. Family and friends concerned about someone else's gambling, and

    3. The general public interested in the impact gambling has in New Zealand.

  • As the helpline for the Government’s Choice Not Chance campaign, we are the first point of contact for many people wanting to talk about gambling problems or to receive ongoing support.

How we work with you

  • Our services are provided on a free basis throughout New Zealand by telephone counsellors who have specialist gambling problem training and experience.

  • When you call us we will:

    1. Listen to you

    2. Examine the problems or issues with you

    3. Explore possible ways to address these issues

    4. Assist you by working with you to determine your next steps

    5. Give you choices around what you want to do next, such as face to face counselling, strategies that may assist you, self-help resources to work with, and information for you. We also offer self-help options on this website.

    6. Offer continued future support.

  • Phone 0800 654 655 | text 8006 | www.gamblinghelpline.co.nz

  • Māori Gambling Helpline | 0800 654 656

  • Vai Lelei Pasifika Gambling Helpline | 0800 654 657

  • Youth Gambling Helpline "In Ya Face" | 0800 654 659

  • Gambling Debt Helpline | 0800 654 658

Gayline

  • This is our information site for New Zealand's gay organisations and gay-friendly services. We also include articles of particular interest to people newly exploring their sexuality.

  • Since Gay Line Wellington started in the year 2000, we have been providing information about being gay in Wellington that includes listings of gay and gay friendly organisations in Wellington and the surrounding provinces of New Zealand, what's on specially for GLBTI people in and around Wellington and articles of special interest to GLBTI people generally. We have also been working closely with the Rule Foundation to provide financial support for some Wellington LGBTI organisations.

  • www.gayline.org.nz

GROW

  • A mutual help mental health movement that provides support to people with mental health problems. Friendship is the special key to mental health. Groups meet weekly and are open to all. Provides friendly help for people suffering from anxiety, distress, depression or any sort of emotional problems.

  • GROW is a non profit organisation which runs mental health programs with grant contribution support.

  • GROW does not charge any fees and relies on grants and private donations.

  • National Office phone 09 846 6869

  • http://grow.org.nz

Hey Bro | for men who feel they’re going to harm a loved one or whanau member

  • This number is setup for men who feel they’re going to harm a loved one or whanau member

  • We’re here to support 24/7 to listen and to help

  • So give us a call next time you’re on the edge!

  • In person support available in Canterbury

  • https://www.hewakatapu.org.nz/services/0800-hey-bro | 0800 HeyBro (439 276) | 24/7

Holding Our Own | Support group for parents of LBGTQ children

  • Holding Our Own is a support group for parents and family of LGBTQ Children or family members.

  • No one needs to do this alone, it is tough sometimes, some issues are difficult to manage, feelings can be all over the place, let's talk it through, let's support one another, let's make this easier for everyone.

  • We all love our children, but this can be difficult to understand, difficult to accept. Tasking helps sort out the tough stuff. No judgement, no stereotyping, just a warm conversation that helps us all grow and learn as we support each other through this moment.

  • It take a village to raise a child, come join us build our village together!

  • All contact information here

I AM HOPE funded counselling for children and young people up to age 25

Funding for this programme is now complete for 2019. Sessions will be available after the next fundraising round in 2020.

  • I AM HOPE is the youth and community focused support group run by The Key to Life Charitable Trust, started by Mike King. For the last three years, Key To Life have been promoting positive attitudinal societal change in schools and communities up and down the country, and funding private care and counselling for young people stuck-in-the-mud on waiting lists.

  • We know kids want to take agency of their own mental health development AND their communities’. We give kids permission to do just that, and contribute directly to the social change we’re all working towards.

  • We speak and communicate directly to and with kids. We are unconventional, grassroots, provocative and anti-establishment simply because we know that our approach is effective at engaging with kiwis.

  • Government agencies are doing their best, but some kids are stuck waiting up to six months to receive the counselling they urgently need.

  • We connect kids with mental health counsellors and practitioners in their region or online, so they can get timely support, without the added stress of how to pay the bill.

Counselling with Suzi

  • Gumboot Friday on 5 April 2019 raised a significant amount of money to fund counselling for children and young people up to age 25. More information on ongoing Gumboot Friday fundraising is at this link.

  • Information about accessing counsellors to utilise the Gumboot Friday funding is at this link (you can contact Suzi directly by email, and she will set you up).

  • Suzi works with age 14 upwards, so get in touch if she seems like a good fit for you.

  • For up to age 19, Gumboot Friday funding is available for you. For ages 20-25, the Spare Change Fund is available for you. Contact Suzi to let her know which category you fit into.

  • Update 12 September 2019: Gumboot Friday funding is on hold, Spare Change Fund will be accessible.

  • www.iamhope.org.nz for information | suzi@lifejourney.co.nz for appointments

ICON

  • ICON (In Case of Online Negativity) started as an idea from one of the founding members of Sticks ‘n Stones.

  • Keryn wanted to create a readily accessible online version of Sticks ‘n Stones advocates that was free and relevant and would support young people to resolve online issues and understand the tools, support and services available.

  • Check out www.icon.org.nz for resources in these situations:

    1. online bullying and harrassment

    2. sending or receiving nude images

    3. one-off issues, aggression or trolling

    4. practical tips for your time online

Just a Thought | free online learning

  • In 2017, the Wise Group was concerned about the state of mental wellbeing support in New Zealand:

    • There was a massive amount of unmet need.

    • There were many barriers that stopped people from reaching out for help.

    • People were having to wait, in some cases, up to six months for professional help. Ignoring this was not an option. So, the Wise Group made a commitment to ensure every New Zealander can receive the mental wellbeing support they need, in a way that works for them.

  • We searched the world for an empirically supported, effective online therapy tool.

  • We found a world-leading tool developed by a team of clinicians and researchers from St Vincent’s Hospital, Sydney and the University of New South Wales to improve personal wellbeing and for the treatment of anxiety and depressive disorders.

  • The Wise Group purchased the tool and spent over a year enhancing and adapting it for the New Zealand environment and people.

  • Jump to 2019 and Just a Thought was born. Just a Thought offers evidence-based Cognitive Behavioural Therapy (CBT) online and is designed for people with mild-to-moderate symptoms of anxiety and depression. CBT teaches people how to control their emotions, thoughts and behaviour to improve their mental health.

  • Nau mai, haere mai! Welcome to free online learning to improve your mental health. Easy to use anywhere, anytime. You choose. Best of all, it works!Nau mai, haere mai! Welcome to free online learning to improve your mental health. Easy to use anywhere, anytime. You choose.

  • Support for anxiety & depression, with more topics to come.

  • Take the distress test, to find out your stress, anxiety or low mood level. Answer just a few simple questions to discover if your feelings are in a healthy range, or if you would benefit from a free course. Within seconds you’ll know your stress and mood level, and you’ll get guidance on what you can do to improve your mental health. This questionnaire, known as the 'K10', will evaluate your current level psychological stress and wellbeing.

  • Register at www.justathought.co.nz

Kidz Need Dadz

  • Kids need two loving and supportive parents in their lives – whether the family all lives under the same roof or not. That’s where we come in.

  • For all sorts of reasons, dads are often not in the picture. We help dads play an active part in their kids’ lives. As well as supporting fathers, we educate the broader community about the need for dads to be involved with their children.

  • Our organisation began in Tauranga in 2002 and now offers services across the New Zealand. In 2019 Kidz Need Dadz merged with Father & Child Trust to combine our resources and expand our services to include support and education for new dads and advocate for fathers wellbeing.

  • From parenting courses, to organising events, to helping with legal advice and mentoring, we’re here to help.

  • Includes:

  • www.kidzneeddadz.org.nz | nationwide

Kidsline | Telephone counselling for kids up to 14 years (24/7)

  • Kidsline is New Zealand's original telephone counselling service for all kids up to 14 years of age.

  • You can call us free anytime 24/7, but between 4pm and 9pm your call will be answered by a Kidsline Buddy. We're specially-trained year 12 and 13 students, so we know what it's like - cause we are kids too!

  • Kidsline is uniquely about kids being there for other kids – they are the only national child helpline in the world where every counsellor is a secondary school student.

  • Their service is FREE and SAFE to talk. At Kidsline, they listen really carefully to what you've got to say. They'll support and encourage you and help you come up with the best approach to what's happening for you.

  • ph 0800 54 37 54 | www.kidsline.org.nz

Lifeline | 24/7 counselling by phone

  • Lifeline provide free, confidential telephone counselling 24 hours a day, 7 days a week.

  • ph 0800 543 354 | www.lifeline.org.nz | text HELP (4357)

Mahi Marumaru | recovery from alcohol & drug related issues within Counties Manukau District Health Board area

  • Mahi Marumaru is a mobile peer service supporting people to recover from alcohol and other drug-related issues. The English translation for Mahi Marumaru is ‘many people working together’. All Peer Support Workers have their own lived experience of addiction and personal journey of recovery.

  • Anyone aged 18-65 living in the Counties Manukau District Health Board area is eligible for this service. We prefer self-referrals but will accept introductions from clinicians, other services and family.

  • Contact Mahi Marumaru’s Team Manager for more information | nichol’e.jones@ember.org.nz |ph 09 263 5923 | https://ember.org.nz/find-support/peer-support/#mahi-marumaru | Facebook page

Melon | Connecting and empowering people to reclaim their health

Digital therapeutics for physical, emotional and social health. Melon combines behavior science, data and design to deliver evidence based wellness interventions supported by humans and enabled by technology.

Everything we do, we do to help people lead healthier, happier lives. We exist to deliver consumer experiences that support people to engage in their own health, and in turn, help others. Our digital platform enables health plans and health systems to provide scalable, personalized, whole-person care.

Personalised support for long term conditions including:

  • Metabolic syndrome

  • Mild to moderate mental illness

  • Type 2 Diabetes

  • Musculoskeletal disorders

  • Pain Management

  • Cancer Survivorship

www.melonhealth.com | hello@melonhealth.com | Android app | IOS app

Mosaic | Peer Support and Counselling for Males who have Experienced Trauma and Sexual Abuse | greater Wellington region

  • Are you a Kiwi male who has experienced trauma or sexual abuse? You are not alone. You are however in exactly the right place to begin your journey to freedom.

  • We can help you take back the life that was stolen from you.

  • We are Mosaic-Tiaki Tangata, and we are here to help you.

  • Mosaic-Tiaki Tangata is an ACC-registered charity. We work with male survivors of all ages in the Greater Wellington region who have experienced trauma and sexual abuse.​

  • We are the only male sexual abuse agency in the Greater Wellington region with a Ministry of Social Development (MSD) Social Services Accreditation to work with vulnerable child, adolescent and adult survivors of male sexual abuse.

  • ​0800 942 294 | 24/7 | www.mosaic-wgtn.org.nz

Narcotics Anonymous

  • Narcotics Anonymous (NA) is a global organisation of recovering addicts. NA members are men and women from all walks of life for whom drugs had become a major problem, who meet regularly to help each other stay clean, and recover from the effects of addiction in their lives.

  • The NA programme is one of complete abstinence from all drugs, following a twelve-step programme, and regular attendance at meetings. It is based on a set of spiritual principles that are not associated with a particular religion. Although our steps call for finding and believing in a "power greater than oneself", this is a personal decision for each and every member to make. Experience of our members has shown that the spiritual principles work for all members, from the devoutly religious to the atheist and agnostic.

  • Phone 09 303 1449 | www.nzna.org

Need to Talk?

  • We’re here. Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. Our service is completely free.

  • Are you feeling anxious or just need someone to talk to?

  • Are you feeling down or a bit overwhelmed?

  • Do you know someone who is feeling out-of-sorts or depressed?

  • Whatever it is, we’re here.

  • Free call or text 1737 any time.

  • https://1737.org.nz

North Harbour Living Without Violence

  • Domestic Violence affects many men and women throughout New Zealand. One women in three (and one man in five) is likely to be subject to physical or sexual violence at the hands of their partner. Many more men and women will be subject to emotional, psychological or verbal abuse while in a relationship (including being shouted at, put down, threatened or intimidated).

  • Despite this, there is help available for those affected by domestic violence. North Harbour Living Without Violence (NHLWV) runs programmes in Takapuna, Auckland to help men, women and children eliminate abuse and violence from their lives. Participants often describe these programmes as "life-changing", helping many people to create the violence-free lives that they really want to be living.

  • The central message of this website is that help is available for anyone who is living with abuse or violence.

  • www.livingwithoutviolence.org.nz | ph 09 489 3770

OUTLine NZ

  • OUTLine NZ provides a free and confidential telephone counselling service to support the gay, lesbian, bisexual, transgender & Takataapui community.

  • Answered by volunteers, leave a message if we can’t answer and we can call you back

  • Our volunteers welcome your call to discuss topics around sexuality, gender identity and diverse sex characteristics. They can help you find sources of trusted information, connection to community or peers, and medical or mental health services that welcome LGBTIQA+/Rainbow people.

  • All calls and callers are confidential and anonymous.

  • Calls are welcomed from LGBTIQA+/Rainbow people, friends and whānau, or professionals who care for them.

  • We also offer face-to-face counselling services by qualified counsellors in Auckland or Wellington, or via Skype. There is a cost to this service, but we can support you to apply to WINZ for these costs.

  • www.outline.org | ph 0800 802 437 | 10am to 9pm weekdays, 6pm – 9pm weekends

Ōtepoti Collective Against Sexual Abuse (ŌCASA​)​ | Dunedin

  • Ōtepoti Collective Against Sexual Abuse provides free and confidential services to survivors of any gender from the age of 18 and above.

  • We provide services to survivors of both recent and historical sexual violence. We also provide services to friends and whānau of survivors who may also need support.

  • The services we provide are:

  • Counselling

  • Social work

  • Face-to-face support and crisis support sessions during office hours

  • Advocacy

  • Support at the hospital, police station and law courts

  • Education - we provide sexual violence prevention education for young people in secondary schools, aged 14 years and over. This includes the option of scheduled education sessions as requested

  • Consultancy - we also provide workshops to community groups and external organisations regarding preventing and responding to sexual violence

  • Referrals to other agencies.

  • 24/7 emergency response and support with police procedures*

  • 24/7 support for forensic procedures, including support for survivors accessing acute medical care following sexual abuse/assault*

  • *Please note that after hours (24/7) crisis support is initiated through local police and the Sexual Assault Assessment Treatment Service (SAATS) who will contact our service when survivors request support outside of our office hours.

  • Corso Building, Level 1, 111 Moray Place, Dunedin | 03 474 1592

  • Our office is open 9am - 5pm weekdays. Please contact us to arrange an appointment with a social worker, support worker or counsellor, or for more information | www.ocasa.org.nz

Oranga Tamariki | if you are concerned about a child

Are you a young person?

  • We want you to feel safe – at home, at school and everywhere else. It's OK to feel worried sometimes, and it's good to share your problems with someone.

  • If something happens that makes you feel scared, tell a grown-up you trust.

  • They'll want to help if someone is hurting you or making you feel bad. Think about which grown-ups you trust. Maybe your mum or dad, teacher, brother or sister? You could also talk to your grandparents, your friend's mum, someone from church or your doctor.

  • Please talk to us if you are being hurt by an adult, one of your parents is being hurt, someone in your house has problems with drugs and alcohol.

Are you a worried adult?

  • We want to hear from you too. Call or email us anytime if you are concerned about the wellbeing of a child.

Overeaters Anonymous

  • Overeaters Anonymous is a fellowship of men and women who share their experiences, strength and hope that they may solve their common problem and help others recover from eating compulsively.The only requirement for membership is a desire to stop overeating. There are no dues or fees for OA (Overeaters Anonymous) membership; we are self-supporting through our own contributions.

  • OA (Overeaters Anonymous) is not allied with any sect, denomination, politics, organisation or institution; does not wish to engage in any controversy; neither endorses nor opposes any causes. Our primary purpose is to recover from eating disorders and help other overeaters to recover from their overeating.

  • www.12steps.co.nz/Overeaters_Anonymous.php

Pacific Helpline

  • On 19 August 2020, Vaka Tautua launched a new FREE Pacific helpline for the Auckland region.

  • 0800 OLA LELEI (0800 652 535) is a freephone service where people can talk to a trained Pacific mental health or social worker about any worries, issues or concerns they may have due to COVID-19 (coronavirus).

  • “We know there are people in our communities who may be feeling a bit stressed, worried or anxious because of coronavirus and the challenges they and their families are facing, and need someone to talk to. That is what 0800 OLA LELEI is for. And for us to listen, and to help and support our Pacific peoples however we can,” said Vaka Tautua Chief Executive Officer, Dr Amanda-Lanuola Dunlop.

  • 0800 OLA LELEI will operate Monday to Friday, 8.30am to 8.30pm. All conversations are confidential. The languages offered are Cook Islands Māori, Samoan, Tongan and English. If callers need additional help and support, the Ola Lelei team will connect them to the appropriate services.

  • “At Vaka Tautua, we are fortunate to deliver a wide range of services for Pacific peoples across the Auckland region such as mental health, disability support, social services (family violence), older people support (elder abuse response services) and financial capability services, and so if required, we can transition callers into our services,” said Amanda.

  • “However, if we do not deliver a specific service, then we are able to refer the callers, with their consent, to one of our many partner organisations. Ensuring our Pacific peoples get the help and support they need is our top priority.”

  • 0800 OLA LELEI is the first known service of its kind for Pacific peoples in New Zealand. It is supported by funding from the Ministries of Health and Social Development.

Parenting Helpline

  • Do you need someone to talk to about what is happening in your family? Do you need help on how best to support your family?

  • Our counsellors offer therapy face to face, online via Zoom or via telephone counselling | call 0800 568 856 to book an appointment or read more here

Who We Are

  • Parent Help is a Wellington based charity (CC10475) that has been offering services to families since 1989. We provide help with all parenting issues from the smallest to the most serious issue of child abuse. At the heart of Parent Help are the people who work, volunteer and support the organisation.

  • Our volunteers

  • Our Helpline is staffed by skilled and committed volunteers who offer their time, experience and knowledge to respond to the myriad of issues which parents are facing in today’s environment.

  • The Helpline would not be possible without their generous commitment to supporting families throughout New Zealand.

  • https://www.parenthelp.org.nz | parenting helpline 0800 568 856 | 9am-9pm, 7 days

Peer Talk | Mental Health Support for those living in the Counties Manukau District Health Board area

  • Peer Talk is a service that connects people in need of mental health support with Peer Support Workers over the phone. It is one of a number of helpline services that constitute the National Telehealth Service. It is run in collaboration with Homecare Medical. They provide all the facilities of the call centre whilst we provide Peer Support Workers to man the phones. These staff are also part of the Reach Out Peer Support Service. Peer Talk is an effective way to overcome some of the barriers that make it difficult for people to access mental health care, namely distance and cost. This free phone-based counselling service makes it easier for those in need to get help.

  • Peer Talk is available to everyone in the Counties Manukau District Health Board area

  • https://ember.org.nz/find-support/peer-support/#peer-talk | Mon-Fri | 5pm to midnight | 0800 234 432 | 0800 234 432 | 0800 234 432 | michael.verner@ember.org.nz

Piri Pono| for those experiencing extreme mental distress who have been assessed by the Rodney Adult Mental Health Service

  • Piri Pono is a 5-bed residential, acute alternative to hospitalisation. Peer-led, it is staffed with both nurses and support workers, making it a rare and special combination. Piri Pono in English means to be loyal, faithful and devoted — an allegiance. The name reflects our practice — a respite home that encourages people to pull together with a focus on independent living and building relationships.

  • Piri Pono is available to those experiencing extreme mental distress who have been assessed by the Rodney Adult Mental Health Services. Guests are able to stay for up to 10 days in a homelike, personalised environment with a holistic approach to wellness.

  • https://ember.org.nz/find-support/peer-support/#residential-support | 09 426 7404 | joy.machonaghie@ember.org.nz | donna.galvin@ember.org.nz

Plunket

  • Plunket is a charity and Aotearoa’s largest support service for the health and wellbeing of tamariki under-five and their whānau.

  • Plunket offers free health and development checks, a 24/7 parenting helpline, and a range of local services doing everything from antenatal classes to car seat installation.

  • www.plunket.org.nz | ph 0800 933 922

Postnatal Depression Help

  • In reality, having a baby can bring huge joy & happiness but a new journey for mothers, fathers & their families begins with many highs and lows.

  • Sleepless nights.... crying baby.... tiredness.... responsibility.... breastfeeding problems....

  • A mother does not necessarily fall in love and bond with her baby immediately. Mothering is not instinctive.

  • Extra help & support is needed. It is OK to ask for this help & support. Mothers & fathers need “time out” from their baby.

  • The journey may not easy. A mother can get unwell & become sick with PND, anxiety, bipolar disorder or psychosis. This is not uncommon.

  • Help is available for mothers, fathers & families/whanau.

  • www.mothersmatter.nz

Puna Whakata | respite and treatment residential service

  • Puna Whakataa is a 10-bed, Alcohol and Other Drug (AOD) respite and treatment residential service in partnership with The Salvation Army. We provide management and peer support work and The Salvation Army provide the clinicians. The English translation is ‘the spring of rest and respite’ meaning an environment created for treatment and respite.

  • The service is open to those who are currently engaged with a publicly funded specialist AOD service and offers up to 14 days respite to assist guests get themselves back on track while keeping connected to their community.

  • https://ember.org.nz/find-support/peer-support/#residential-support | 09 266 2702 | David Cutten | david.cutten@ember.org.nz

RainbowYOUTH | Help young queer & gender diverse people up to age 28

  • RainbowYOUTH is a charitable organisation that was established in 1989. RainbowYOUTH is here to work with queer, gender diverse and intersex youth as well as their wider communities to ensure that Aotearoa is a place where all young people can thrive.

  • At RainbowYOUTH, we’re about fostering safe, inclusive, accepting and diverse environments that are family friendly. We are drug, smoke and alcohol free.

  • Our motto is “know who you are, be who you are”. Tīwhanawhana Trust have gifted us a version of our motto in te reo Māori: “Whāia tō ake ngākaunui, i te pono, i te mārama”. Simply translated, it means: “follow your desires with truth and clarity”.

  • ​We provide information, referral, peer-support, education, professional development & a drop-in centre.

  • Get in touch | info@ry.org.nz | ph 09 376 4155​ | www.ry.org.nz

  • Drop-in centre location: - end of Abbey Street, CBD, Auckland

  • Our online chat support is available for any person in Aotearoa (aged 13-27) who is looking for guidance, support, or advice around sexuality, gender identity, and intersex status. You can chat to one of our support workers between 2-4pm Monday - Friday, anonymously & confidentially. More information is at this link.

  • We're stoked to be able to provide free counselling at the Auckland drop-in centre. We have two Counselling students available on Tuesdays, Thursdays and Fridays. To book in, email support@ry.org.nz or drop in when they're here to meet them!

Reach Out | for those utilising Waitemata Adult Mental Health Services in the North Shore or Rodney districts

  • Reach Out Peer Support is a mobile service supporting people in their recovery from mental health issues. All the team have their own personal experiences of mental health trauma and recovery.

  • We work in partnership with those accessing the service to explore ways that will facilitate individual recovery.

  • We build a connection and some trust, and get the chance to collaboratively build a plan. We don’t want to spend time doing assessments, we want to focus on getting to know each other.

  • Recovery starts with hope…even the slightest glimmer! Recovery in Peer Support comes through seeing ourselves as people, rather than as ‘mental health patients’. It’s about building relationships where new information and knowledge can emerge and where each person can start moving towards the life they choose.

  • Anyone currently using Waitemata Adult Mental Health Services in the North Shore or Rodney districts can request Peer Support. Reach Out does not take referrals from clinicians but rather from a Peer self-referring to us.

  • https://ember.org.nz/find-support/peer-support/#reach-out | sam.farr@ember.org.nz

ReachOut | conflict/anger/violence support | Canterbury

  • ReachOut is a service offered to anyone who wants support to move away from a life of relationship conflict, anger and/or violence.

  • With effective support, people who use violence can build safer and more respectful, fulfilling relationships which are not overshadowed by harmful behaviours.

  • ReachOut is for people who use, or are at risk of using violence and need support to develop healthy relationships.

  • ReachOut is a free service that operates in Christchurch, North Canterbury and Selwyn district areas.

  • Ph 03 378 3847 or 0800 2848 266 | 24/7

RYViD | online peer support group

  • RYViD is an online peer support group dedicated to connecting young queer, gender diverse, takatāpui & intersex people across Aotearoa who physical groups aren’t an option for.

  • We welcome young people aged 13-18 to join us for a video chat every Friday from 5pm, where we’ll get to know each other, do fun accessible group activities, and support each other long-distance style!

  • More info on how to join the group here: https://ry.org.nz/what-we-do/find-a-group

Safe Man, Safe Family | ending the legacy of family violence

  • SafeMan SafeFamily are working to stop this legacy of family violence. SafeMan SafeFamily works to help Men to end the cycle of family violence by supporting them to understand their histories to then supporting Men to heal on the inside and to grow in their potential to be a SafeMan.

  • We know that childhood experiences of growing up in a violent home is more likely to replay the cycle of family violence. From the Man to the Child – From the Child to the Man – Victim to Perpetrator – Perpetrator to Victim

  • “Uncover, Discover, Recover” is a SafeMan SafeFamily peer-led programme to help men understand the roots of their behaviour and gives them the tools to manage conflict, new ways of communicating that leads to Men being violence-free.

  • https://safemansafefamily.org.nz | ph 0800 SAFEHELP | info@safemansafefamily.org.nz

Samaritans | 24/7 phone support for anyone in distress

  • New Zealand Samaritans provides confidential emotional support 24/7 to those experiencing loneliness, depression, despair, distress or suicidal feelings.

  • Samaritans offer confidential, non-religious and non-judgemental support to anyone who may be feeling depressed, lonely, or even be contemplating suicide.

  • We are available 24 hours a day, 365 days a year and you don't have to be suicidal to call us.

  • ph 0800 726 666 | www.samaritans.org.nz

Auckland Sex and Love Addicts Anonymous

  • Are relationships a problem?

  • Is your sexual behaviour a problem?

  • Are you withdrawn and isolated?

  • We provide a supportive environment for men and women struggling with compulsive sexual and emotional behaviour. Sex and love addiction is an obsessive/compulsive pattern, either sexual or emotional (or both), in which relationships or sexual activities have become increasingly destructive to career, family and self respect.

  • SLAA (Sex and Love Addicts Anonymous) uses a 12-step, 12-tradition programme based on the model pioneered by Alcoholics Anonymous (AA).

  • ph 09 377 1800 | slaainauckland@hotmail.com | www.aucklandslaa.org.nz

Sexual Abuse & Violence Help | 24/7 help for anyone who needs help with sexual abuse

  • HELP is committed to contributing to the ending of sexual abuse and along with this, physical abuse and neglect.

  • Sexual violence has a high cost. Victims/survivors, perpetrators, family members, friends, acquaintances, and others are affected by sexual violence in many ways: physically, emotionally, socially, legally, financially, at school, home and work. All of us feel the impact. Both the act of and the threat of sexual violence have significant effects on many people throughout their lives.

  • We try to prevent sexual abuse in many ways.

  • www.helpauckland.org.nz | ph 0800 623 1700 (24/7)

Sexual Assault & Abuse Help within Counties Manukau | Counselling Services Centre

  • To support and empower people who experience trauma. We do this by providing a professional and culturally appropriate crisis response service, social work support, ACC accredited and other counselling services within a safe, supportive and respectful environment.

  • CSC is committed to The Treaty of Waitangi and its Principles of Partnership, Protection and Participation. Our support of clients is informed by Te Whare Tapa Wha, a holistic health & wellness model of practice.

  • 24/7 free & confidential crisis response service for anyone affected by sexual assault or abuse.

  • ph 09 277 9324 | admin@cscnz.org.nz | http://cscnz.org.nz

Sexual Harm Helpline | Safe to talk

Ehara taku toa i te toa takitahi. Engari he toa takitini.

My strength is not the strength of one. It is the strength of many.

We’re here for you. We’ll listen. We’ll find the support you need, and we won’t judge.

Safe to talk can help with:

  • contact with a trained specialist at any time, day or night, seven days a week

  • answers to questions about sexual harm

  • information about medical, emotional, and behavioural issues related to harmful experiences

  • explanations of what you might expect if you report to the Police

  • referral to specialists in your area

  • information for family and friends wanting to help someone

  • information and contact with a specialist if you are worried about your own sexually harmful thoughts or behaviour

  • information on or connection/referral to medical practitioners for medical care or forensic medical examination. This can happen without police involvement or while they are making up their minds about whether to contact police.

  • ph 0800 044 334 | text 4334 | support@safetotalk.nz | chat online www.safetotalk.nz

Shakti | multilingual crisis support line for women in violent and/or abusive situations

Multilingual crisis support line for women, particularly from Asian, African and Middle Eastern countries in violent and/or abusive situations

Shakti provides a range of services to over 40 different migrant and refugee communities through:

  • 24-hour multilingual Crisis Call service for women in violent and/or abusive situations

  • Drop-in services

  • Case Management & Advocacy services

  • Refuge Services for safe accommodation for victims of violence and their children

  • Counselling Services & Group Therapy for women survivors of violence

  • Legal Advocacy Services & Legal Clinics

  • Family Settlement, Casework, Services for youth by youth

  • Positive Parenting Programmes

  • Social Work services including outreach work

  • Second Chance Life Skills Programme for women survivors of violence towards achieving empowerment and self-reliance

  • Youth specific projects run by youth for youth (includes intervention and family group conferencing)

  • Awareness and training programmes/workshops for Community Advocates/Volunteers

  • ph 0800 742 585 (0800 SHAKTI) | https://shaktiinternational.org

Shine | making homes violence free

  • Kia ora and welcome to Shine - we are a national domestic abuse charity making homes violence free.

  • Our mission:

    • Doing what works to stop domestic abuse

  • How we accomplish our mission:

    • Support / Tautoko victims to be safe and perpetrators to change

    • Learn / Akoranga from our clients, research and others

    • Act / Whakamahia to implement change

    • Reflect / Maumahara on our experience and develop our practice

    • Share / Mahitahi what we learn with others

  • www.2shine.org.nz | ph 0508 744 633 | 9am-11pm, 7 days per week

SIDS & Kids

SIDS and Kids is dedicated to saving the lives of babies and children during pregnancy, birth, infancy and childhood and supporting bereaved families. We deliver on our vision through world class research; evidence based education and bereavement support; and advocacy.

SIDS and Kids provides a range of safe sleeping education and support services as well as a national 24 hour sudden infant death helpline.

Services include:

  • Safe Sleeping Brochure distributed free of charge to District Health Boards around New Zealand

  • Provision of bassinettes to high risk families and communities to assist in ensuring safe sleeping practices in the home or carer environment

  • Regular newspaper advertorials in April and November supporting Safe Sleeping messaging

  • A 24 hour bereavement support helpline which is manned by health care professionals and trained peer supporters

  • Face to Face counselling for parents and siblings

  • Peer support contact in the home or office for families

  • 24-hour sudden infant death helpline 0800 164 455 | www.sidsandkids.org.nz

Skylight | helping children, young people, their families/whānau, and friends to navigate through times of trauma, loss, and grief by building resilience

  • Skylight is a national not-for-profit trust that enables children, young people, their families/whānau, and friends to navigate through times of trauma, loss, and grief by building resilience.

  • We facilitate access to expert information, education, professional services and support. We also educate, train and support professionals, agencies and individuals who assist those dealing with trauma, loss, and grief.

  • Our online shop has some great resources.

  • Free loan library at this link.

  • info@skylight.org.nz | ph 0800 299 100 | http://skylight.org.nz

Sticks n Stones | Young People Taking the Lead in Promoting Taking Positive Action Online

  • Sticks and Stones may break my bones, but words will never hurt me…

  • The truth is, words do hurt. At Sticks ‘n’ Stones, we’re a group of teenagers who have seen firsthand what words can do. We are a new generation, with a new way of communicating, and with that comes new problems. All too often we are seeing words on a screen that hurt us. Texts, Facebook, Tumblr, Ask.fm, Snapchat, there’s people on all of them taking advantage of the screen they are hidden behind. Parents can tell us to delete our accounts, teachers can block the websites at school, but the World Wide Web is a big place.

  • Stopping Bullying is not as simple as that.

  • Sticks ‘n Stones is a student led programme focused on taking positive action online to stop both bullying online or in person.

  • Students have an enormous amount of experience with life online and can support younger students, their parents, families and communities to better understand the benefits and pitfalls.

  • Authentic leadership opportunities, decision making and spokespeople roles are the heart of our project to show that teenagers have the passion, commitment and knowledge to change attitudes and behaviour.

  • School Action Groups from 5 Secondary schools meet fortnightly to plan on how our message can be spread. This enables groups to meet the needs of their areas in targeted ways and link in with local events and priorities.

  • www.sticksnstones.co.nz | sticksnstonesnz@gmail.com

Studylink

  • Studylink may help fund some counselling for you, your partner or child if it's related to a disability or illness.

  • More information is available at this link, under the Health and disability section.

SPARX depression e-therapy tool for 12-19 year olds

  • SPARX is an online e-therapy tool provided by the University of Auckland, and funded by the Prime Minister’s Youth Mental Health Project.

  • SPARX is free in New Zealand.

  • SPARX has been proven to help young people with mild to moderate depression and anxiety. It could help you or people you know.

  • Download the app or find out more at www.sparx.org.nz | info video here

Suicide Crisis Support Helpline | phone support 24/7

  • Provides a 24/7 confidential and free telephone counselling and support service for those who may be thinking about suicide, or for those who are concerned about friends or whanau.

  • This helpline is staffed by highly experienced helpline counsellors with training in suicide prevention and intervention.

  • ph 0508 TAUTOKO | ph 0508 828 865 | 24 hours

Suicide resources

  • Any kind of death is difficult, and a death from suicide can be especially hard to cope with. It’s sudden and shocking, and may leave you with lots of questions that are difficult or impossible to answer.

  • The Mental Health Foundation provides information and advice to help people support themselves and each other after a suicide death. Through this website and the Mental Health Foundation's information service, we can link people directly to information about the support available, so no one has to go through suicide bereavement alone.

  • If you lose someone by suicide, you may experience all kinds of emotions and physical reactions to the stress you are under. You may feel you will never recover from the loss, and even feel you don’t know how you are going to carry on. Coming to terms with what has happened will take time.

  • There are support groups around New Zealand that can offer support and help if you need it. Visit our Suicide bereavement support groups NZ to find a group near you.

  • More information is on this page.

Supporting Families | national service

  • Our Kaupapa is to support families, whānau and communities to foster mental wellbeing and play a key role in the journey to wellness for people whose lives are affected by mental distress. Our vision for the future is that families, whānau and communities feel listened to, supported, equipped and confident in fostering mental wellbeing.

  • We are the organisation people turn to when affected by the impact of mental distress and they have trust and confidence in us to provide accessible, high quality and effective services. SFNZ leads innovation and champions change to ensure the meaningful engagement of people with lived experience, families and whānau in shaping the services they need.

  • We do this by free support, education and information for family and whānau. Mutual support, the sharing of experiences and gaining strength and skills to cope better through participation in support groups. Promoting the rights and needs of individuals and families affected by mental distress.

  • Contact info:

    • Northern Region | 0800 732 825

    • Central North Island | 0800 555 434

    • South Island | 0800 876 682

  • Monday-Friday: 8.30am - 5.00pm | https://supportingfamilies.org.nz

Te Puna Oranga | 24/7 crisis response and support for individuals and whanau of rape and sexual violence | Canterbury

  • Ko Nga Whanau, Nga Puna Oranga (Whanau are the spring, of their own well-being)

  • All ages - Tamariki, Rangatahi, Pakeke (wahine/tane), Kaumatua

  • 24 hour phone manaaki, someone to korero with who will whakarongo in a safe and confidential manner, for both wahine and tane

  • Practical tautoko for whanau to understand options and processes following sexual harm

  • Further options of support including ACC counselling

  • Manaaki if you need referring to specialist doctors of sexual abuse, Police and Court

  • Prevention korero, tautoko and information stopping sexual harm before it starts

  • Offer whanau mediation

  • Whanau crisis line 0800 222 042 | www.healthpoint.co.nz/social-services/social/te-puna-oranga/ | info@tepunaoranga.co.nz

The Harbour | for New Zealanders who have been affected by harmful sexual behaviour

  • A resource for New Zealanders who have been affected by harmful sexual behaviour.

  • Support related to experienced with children, youth, family/whānau, peers/colleagues, relationships, strangers.

  • Also resources for those who are potentially causing harm.

  • www.theharbour.org.nz

The Lowdown | support for NZ youth | support 24/7

  • A depression website for NZ youth.

  • Straight up answers for when life sucks.

  • Sometimes life’s ups and downs are more than just the usual ups and downs.

  • If you’re stuck feeling bad we’ll help you figure out if it could be anxiety or depression. Whatever’s going on you’ll find ideas and people who can help you get unstuck.

  • Staying strong | videos | chat with others

  • 0800 111 757 | text 5626 | team@thelowdown.co.nz | www.thelowdown.co.nz

Togetherall | an online peer support forum focused on supporting and enhancing both mental and physical health | funded in the Auckland District Health Board area

  • Free in the Auckland District Health Board area.

  • Togetherall is an online peer support forum focused on supporting and enhancing both mental and physical health.

  • In 2008, stigma around mental health was widespread and there was a complete lack of safe, judgement-free spaces to talk about depression and anxiety. We started with the idea of combining emerging online forums where people supported one another and clinical support, and shortly expanded our service to include creative tools, courses and web-based therapy. Over a decade later, we have a vibrant community and an extensive clinical team to provide much needed 24 hour support to expanding populations. We are backed by Impact Ventures UK, the pioneering investment fund that enables purpose-driven businesses to scale and achieve their potential.

  • The site offers an anonymous safe environment for members aged 16 years and above to share their thoughts and concerns to gain support, and in turn, support others through the offering of personal insights and experience.

  • Togetherall is available to members 24 hours a day, 365 days of the year. Its membership base spans the United Kingdom, New Zealand and Canada, with a separate website available exclusively for the United States of America. UK-based members of Togetherall have access to LiveTherapy, which is a component of the website that connects therapists and members to online live counselling sessions, using both camera and audio.

  • What is Togetherall?

    1. An anonymous community where members can support each other

    2. Access 24 hours a day, 365 days a year

    3. Trained professionals available 24/7 to keep the community safe

    4. Self-assessments & recommended resources

    5. Creative tools to help express how you’re feeling

    6. Wide range of self-guided courses to do at your own pace

  • On "the Wall" members communicate to one another via public or private Talkabouts, which essentially reflects an email styled messaging or forum system.

  • Join at this link. More info at https://togetherall.com/en-gb/.

Transgender Peer Support Service through Rainbow Youth (up to age 27)

  • The aim of the Transgender Peer Support Service is to help gender-diverse young people (up to age 27) and/or their whānau, explore gender identity through accessing gender-affirming healthcare, providing information and resources, and assist in creating connection and community with other gender-diverse people.

  • This means we can help with things like: referrals for gender-affirming health care, attending peer-support groups, finding relevant and relatable resources, advocating at work and/or at school, finding clothes in our community wardrobe, name and gender marker changes, etc. Let us know what support you need on your gender journey and we'll do our best to make it happen!

  • https://ry.org.nz/what-we-do/tpss

Vagus Centre | funded counselling service to Chinese Individuals/families having difficulties in relationships, and with parenting issues

  • The Vagus Centre is a new name for the Family Harmony Services as a one of the service provided by the Chinese Mental Health Consultation Service Trust. With a recent funding from the Ministry of Social Development, we are now able to provide a FREE counselling service to Chinese Individuals/ families having difficulties in relationships and parenting issues. This service is to enhance harmony within Chinese families before any family violence erupts and legal involvement.

  • The aims for this service are:

  1. to enhance family relationships

  2. to provide professional advice for the enrichment of family relationships.

  3. to encourage the Chinese families to live harmoniously and settle happily in New Zealand.

  4. to reduce the propensity to serious physical and psychological consequences.

The services we provide:

  • Assessments for individuals and families: the needs; family functioning and safety issues.

  • Counselling Services for individuals / couples / families (up to six sessions)

  • Referral to other Services when appropriate

  • Others:

    1. Counselling for life crisis.

    2. Parenting issues

    3. Culturally appropriate clinical services for Chinese.

  • The Team are staffed by a group of New Zealand qualified Counsellors who are of Chinese ethnicity. Our counsellors speak fluent Mandarin and Cantonese, and are experienced and qualified in working in the NZ health and education sectors. We are also Ministry of Justice approved programmes providers under the Domestic Violence Act 1995 and working with the Ministry of Social Development initiated "It is Not Ok" anti-domestic violence Campaign since 2007.

Victim Support

  • Victim Support has four counselling schemes for:

    • Family/whanau/close friends of victims of homicide

    • Family/whanau/close friends of victims killed by a criminal act

    • Victims of some serious crimes (must be a Community Services Card holder, and have exhausted all other avenues for counselling)

    • People affected by natural disasters including drought and events in other countries that have resulted in the loss of life

  • ph 0800 842 846 | www.victimsupport.org.nz

  • I am registered to provide Victim Support counselling in Auckland. Please contact them directly, and ask to be referred to me.

What's Up | For kids and teenagers (ages 5-18)

  • 0800 What's Up is a free counselling service just for kids and teenagers.

  • So, if you need support or someone to talk to, give us a call – we'd love to chat.

  • You can call or chat online about whatever’s on your mind – no problem is too big or too small – and if you just want to have a chat and a laugh, we’re here to listen. If it’s someone else's problem, that’s cool – we can talk about that too. Whatever you want to say, you don’t need to worry about being judged or getting into trouble.

  • Call or text free Mon-Fri from 1pm-10pm, Sat-Sun 3pm-10pm.

  • ph 0800 942 8787

  • More info or chat online links at www.whatsup.co.nz

  • http://www.whatsup.co.nz/kids or http://www.whatsup.co.nz/teens

  • For the adults http://www.whatsup.co.nz/grown-ups

WINZ

  • Work and Income may subsidise counselling for you if meet certain criteria. More information is here.

  • The form is available here for downloading, and must be signed by your GP and the counsellor you wish to see.

  • It is then submitted to your Case Manager at WINZ for review.

Women's Refuge

  • We are a women’s organisation for women and their children, here to help prevent and stop family violence in New Zealand.

  • If you are experiencing any form of abuse in your family or your relationship, or know someone who is, there are many ways we can help you – for free, and confidentially.

  • We’d love to help whether you have children or not. Women’s Refuge can:

    • talk to you if you’re worried about your safety in your relationship and help you make a Safety Plan

    • provide a safe place to go to if you need help urgently

    • help you stand up for your needs whether or not you are thinking about leaving.

  • We are an independent, bicultural community organisation and have support services designed especially for children, young people, Māori women, Pasifika women and migrant and refugee women. We also assist lesbian women, older women and women with disabilities.

  • You can contact us at Women’s Refuge to get help and advice about talking to friends or family members you worry are being abused emotionally, physically, sexually, spiritually or financially.

  • We also run training programmes for communities and organisations to help educate people about the impact of domestic violence and how to work with women and children who have experienced it.

  • As New Zealand’s most significant domestic violence organisation, Women’s Refuge takes a strong advocacy role by working to positively change policy and attitudes about domestic violence. We do this by lobbying the government and running public campaigns – all to help keep women and children safe.

  • To find out more about us check out our latest news and events, learn how you can get involved and support our work, sign up to our newsletter, or contact your local refuge. Kia kaha.

  • Our crisis line is 0800 REFUGE or 0800 733 843 | www.womensrefuge.org.nz | find your local refuge here

Workforce Development | Private training company that helps New Zealanders get the skills they need to work | Hawke's Bay & Auckland

  • Workforce Development is a private training company that helps New Zealanders get the skills they need to work. It’s our aim to guide you on a personalised, supportive journey into the Kiwi workforce and beyond.

  • We offer a range of courses to suit young people, school leavers, people returning to the workforce and those who need to upskill or retrain.

  • No fees for Level 1 & 2. Our courses will help you learn new skills and work towards a career in hospitality.

  • Our short courses provide expert learning for the hospitality industry, giving you the knowledge and support you need to move forward in your career. Includes:

    • hospitality

    • early childhood education

    • youthwork

    • community numeracy & literacy

    • workplace literacy

  • 0800 833 5581 | communication@workforce.ac.nz | https://workforce.ac.nz

Youthline | Counselling & support for young people age 14-30

  • Youthline was created in 1970 and forms a collaboration of youth development organisations across the country.

  • Youthline works with young people, their families and those supporting young people. Our organisations are made up of volunteer and paid staff members - and we have centres based across the country. ​

  • We were established to ensure young people know where to get help and can access support when they need it. At the core of Youthline’s work is the development of leadership and personal skills in young people. We do this by involving young people; both those who seek assistance and those who wish to develop themselves.

  • Support is available on the phone, in person and via text.

  • ph 0800 376 633 | text 234 | www.youthline.co.nz